Oracle Cloud Free Tier account stuck in pwdmustchange state

Summary:

Hello,

I have an Oracle Cloud Free Tier account that was created approximately 3-4 years ago.

I can successfully authenticate with my username and password.

However, after login I am redirected to the password change page:

/ui/v1/pwdmustchange

When I attempt to change my password, Oracle displays the following error:

"The password cannot be changed because the password has not expired or an administrator has not generated a password change request."

I also used the "Forgot Password" option.

Oracle reports that a password reset email has been sent, but no email is received. I have checked spam, trash, and all mail folders.