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Blocked RMA process

in Order Management

Summary:

Hello,

During RMA process testing, I’m unable to proceed with receiving returned items, since the returned order lines are not appearing in expected shipment lines under the “Receive Expected Shipments” window in inventory management. The process is blocked from being completed, since the SO is under status "Awaiting Receiving" while couldn't receive my return order.

Does anyone know about this issue and can help to check details step by step to complete testing this scenario, referring to Oracle documentation: https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/26b/fauom/receive-returned-items.html#Receive-the-Item


Thank you

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