You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Bell and email notification when Maintenance Work Order is created from Internal Service Request.

in Maintenance

Summary:

Hi All,

I am working on Oracle Fusion Internal Service Request notifications.

Requirement:
When a Maintenance Work Order is created from an Internal Service Request, the Primary Contact of the ISR should receive both bell and email notifications. The notification should include the ISR number and the Work Order number.

What is already working:
I created Groovy triggers on the Internal Service Request object for:

  • ISR creation notification
  • ISR update notification for status/assignee changes

These are working for bell and email notifications using adf.util.sendNotification.

Issue:
For Maintenance Work Order creation, the Work Order seems to be a separate object. I can see that the Work Order is linked to the ISR after creation, but I am not sure what is the correct object/trigger/field to use to detect that the Work Order has been created from the ISR page.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!