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I’m unable to sign in to my Oracle Cloud Infrastructure tenancy

in OCI - General 3 comments

Hello,

I’m unable to sign in to my Oracle Cloud Infrastructure tenancy.

The password reset flow completes successfully, and I receive the Oracle confirmation email stating that my profile password was reset. However, when I try to sign in with the new password, Oracle still shows:

“Invalid username or password.”

I have already tried:

  • Resetting the password multiple times
  • Using the exact username shown in the reset confirmation email
  • Confirming the correct tenancy and identity domain
  • Chrome Incognito
  • A different browser
  • Closing all Oracle Cloud tabs and starting from

I have not received an account-lock notification. The OCI instance associated with this tenancy also became unreachable around the same time.

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