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Why I can't login to my outlook add-in migrated from old to new tenant

in Fusion Service

Summary: We created a new application in azure using a new tenant for the Oracle cx sales for outlook. I was able to see the new deployed add-in on my outlook application but unable to login with this error:

We have a previous setup from our other tenant and it is working fine there using the same profile in outlook and tenant. Do we need to uninstall/undeploy the old setup?

One of my colleague can use the the add-in without any issue and one is having this error:

Could someone what needs to be done?

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