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Hide Assigned Agent on Primary Point of Contacts SR Summary page

in Help Desk 1 comment

Summary:

My client has a requirement to hide the assigned agent from the Primary Point of Contact on both the service request summary edit and detail page.

This is serviceable through VBS by removing the #AssigneeResourceId from the following 2 layouts within service-request-detail; SummaryEdit and HrHelpDeskRequests. This has been succesfully deployed and working as expected for the HrHelpDeskRequests layout i.e. the requestor cannot view the assigned agent on their service requests through My Help.

However, when attempting to deploy the same change to the SummaryEdit layout, VBS provides a notification warning that the #AssigneeResourceId field for this particular layout has missing or incomplete configuration details (see attached screenshot). The warning statement is true, when I did attempt to preview and deploy the change to this particular layout, while the pipeline runs successfully the change is not evident in the target environment or through the preview function in VBS.

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