Object Workflows once ticket breaches SLA ,routed to different queue,reassigned or changes status

Summary:

Hi Everyone,

We are currently looking for different custom Object workflows to trigger email notifications to the Primary Point of contacts in HR Help Desk.

• Email Notification to Employee when a ticket resolution exceeds Time Remaining threshold with a custom message to improve employee experience(to be more engaged with employees for better experience)
• Email Notification to Employee when a ticket is re-routed to the right queue(to inform employee that the ticket is assigned to the appropriate team )
• Email Notification to Employee when a ticket is re-assigned to other agent (just to inform employee is that the ticket is assigned to the right agent to quick resolution)