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Unable to save the Issue Refund in Receivables

edited Sep 16, 2026 2:17PM in Receivables & Collections 1 comment

From Manage Receipts, when we edit the receipt and select Issue Refund, we are unable to save the refund and receive the below error message.

Error: The refund wasn't processed because the Payables invoice wasn't created for the following reasons: Unhandled error from ap_import_invoices_pkg.submit_payment_request. (AR-856622)

Could you please assist in identifying why this error is occurring and suggest a possible resolution. I need to know the exact privilege or duty which will give access to perform.

Thank you for your help!

Regards

Subbu

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