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OCI Free Tier sole administrator locked out after iPhone replacement – Live Chat MFA recovery loop

in OCI - General 2 comments

Summary:

I am the sole administrator of an OCI Free Tier tenancy.

I reinstalled my iPhone and lost my Oracle Mobile Authenticator registration. I have no bypass code and no other administrator.

I can successfully authenticate with my OCI username and password, but I am blocked at the MFA step because the approval request is still sent to my old device.

I still have SSH access to an existing OCI compute instance in the tenancy.

I have followed the documented Oracle procedure:
Get Support → Cloud Infrastructure (OCI) including Free Trial → Cloud Support Chat.

However, the chat does not transfer me to a Support Chat Engineer. It always returns the same automated "Lost Access to the Phone" instructions telling me to chat with a Live Agent, resulting in a loop.

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