Supervisor dashboard showing incorrect Results in Oracle Fusion Service

The Longest waiting chat in the Supervisor Dashboard is not getting refreshed for a particular Chat queue. The Longest active chat talk time for agent was increasing more than few hours like 7-8 hours and got reset to zero. Hence the Longest waiting chat for the chat reactive queue is not getting reset showing incorrect results to the Manager/Supervisor.

More Details related to the issue is documented in SR

Service Supervisor Dashboard showing Chat waiting in Queue for more than 3 days.

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