Death of employee person change is not triggering life event
in Benefits
Summary:
I am encountering an issue where a "Death of employee" person change is not triggering a life event. Additionally, there is no formula override in place.
Steps followed:
- Go to My Client Groups > Person Spotlight > Search for name or person number
- Click Show More > Person Details > Biographical Info
- Click the pencil edit icon to enter Date of Death
- Click Submit
Also, navigated to
- My Client Groups > Person Management > Search for name or person number
- Click Actions > Personal and Management > Person
- Click the pencil edit icon to enter Date of Death
- Click Save
- Click Submit
Content (please ensure you mask any confidential information):
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