Limiting visibility of recipients (To/Cc/Bcc) in HR Help Desk requests

Hello all,

When an employee opens their HR Help Desk service request and accesses the Messages section, they can view the email communications associated with that request.
In the message details, the recipients in the To/Cc/Bcc fields are also shown, including internal recipients such as HR agents or other internal users.

Expected behavior
Employees should be able to see the communications addressed to them; however, internal recipient information (particularly the To/Cc/Bcc details) should not be exposed when it refers to internal communications.

We have followed the steps provided by Oracle and successfully implemented, via VBS, the inhibition of the