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A single record for which the lockbox process is creating duplicate receipts

in Receivables & Collections 3 comments

Hi,

We have 2 Legal entities , For one legal entity, the lockbox process is not creating duplicate receipts. However, for another legal entity, the process is creating duplicate receipts for a single record.

  1. One lockbox exception appears. We open the Excel file, mark the exception for deletion, upload the file, submit it, and post the batch.
  2. The process completes successfully.
  3. When we return to the Excel file and click Search, additional exceptions appear. These are also marked for deletion, uploaded, submitted, and posted.
  4. On the Receipts page, two duplicate receipts are created for the same record: one has a Remitted status, and the other has a
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