Survivorship Rules for phone and email in CDM merge: Is it supported, and what"s the recommendation?
Description :
In Oracle Fusion Customer Data Management, duplicate Person and Organization records coming from multiple source systems (CRM and BILLING) are merged into one master record.
Requirement:
- CRM should always be the master record.
- For contact details (email, phone and address), the values should come from BILLING, even though CRM is the master.
Example:
- Record A (CRM): email a@example.com, phone 98290-11111
- Record B (BILLING): email b@example.com, phone 98290-22222
- Expected result after merge: Record A (CRM) is the master, with email b@example.com and phone 98290-22222 from BILLING.
Questions:
- Can a merge be configured so that the master record is selected from one source system (CRM) while specific values such as email, phone and address are taken from another (BILLING)?
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