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Ship-to Site ID is Null in RMCS Contract Lines for Interfaced Sales Orders (Populated in OM)

in Order Management

We are facing an issue where the Ship-to Site details are coming up as NULL on RMCS Customer Contracts, even though they are correctly populated at the line level on the source Sales Orders in Oracle Order Management (OM).Flow & Current Behavior:

  1. A Sales Order is successfully created and fulfilled in Oracle Order Management Cloud. The Ship-to Site is clearly visible at the OM Line level.
  2. The standard integration process (Extract Sales Orders for Revenue Management) runs to pass these lines to RMCS.
  3. In RMCS, the resulting Contract Lines have a blank/null value for Ship to Customer Site ID and Ship to Cust Name
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