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Dunning Jobs Fail When Preferred Delivery Method is "Print" and No Printer Is Configured

in Receivables & Collections

The Send Dunning Letters and Dunning Delivery processes are completing with Error when the customer's Preferred Delivery Method is set to Print and no printer configuration exists in the environment.

The business requirement is to generate the dunning letter PDF without sending it to a physical printer. Users manually download the generated PDF and print it outside Oracle, therefore printer configuration is not required.

Currently, the jobs fail during the delivery stage with printer-related errors, causing the associated Collections Strategy tasks to remain incomplete and preventing the strategy from progressing.

Questions:

  • Is there a supported method to run the Dunning processes with
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