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Discussion List
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service -
Filtering of role while synching of the Users from Fusion to IDCSSummary Filtering of role while synching of the Users from Fusion to IDCSContent Hi All, Is there a way to filter(restrict) some roles to get synced with IDCS when User …Jitendra Singh-Oracle 44 views 0 comments 0 points Most recent by Jitendra Singh-Oracle Digital Customer Service -
DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
SSO configuration for DCS portalContent Hi All Ms Azure Ad is the federated IdP. User provisioning is done from client IDM to fusion Application and then to IDCS.we have DCS in place. If we have to pla…Kranthi Gorrela-Oracle 57 views 0 comments 0 points Most recent by Kranthi Gorrela-Oracle Digital Customer Service
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Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta…Rony Mathews-Oracle 47 views 1 comment 1 point Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Custom Object PermissionSummary How do you setup custom object permissionsContent I need to have GET and POST access to a custom object. I added the URL pattern to my custom object per the mand… -
User Sign-upSummary Inability to log into DCS Portal using signed up userContent Hi guys, Hope you are all doing well and staying safe. Im facing a few issues when logging in to DCS…Rony Mathews-Oracle 85 views 5 comments 2 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 38 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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401 Unauthorized error in PUDS SetupSummary 401 Unauthorized while doing selfRegistrationsContent Hi Everyone, We are trying to set up PUDS in 20 A version of B2B. We configured all steps as provided in Or…Anurag Mittal CX 54 views 1 comment 0 points Most recent by Paul Encarnacion Digital Customer Service -
How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role. -
VBCs Application - Anonymous AccessSummary VBCs Application - Anonymous AccessContent In my custom app, I retrieve data from a service connection (REST API) then display on the page. I enabled anonymous a…
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 41 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Role-Based View RestrictionsContent Role-Based View Restrictions on a Page and Header How to Restrict the header based on the role? Thanks, Arvind
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know…
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Anonymous LoginContent Hi, Can we able to create a page in DCS / VBCS who can access it without login? For Ex: Sign Up page Thanks, MohanMohana Gopal S-Oracle 50 views 3 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Getting Started with Digital Customer Service 19B DocumentationContent Here is the direct link to 19B documentation for Digital Customer Service. Please note, if you are new to DCS, please ensure you complete Chapter 3 for mandatory…Christopher Tarabochia 43 views 1 comment 2 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Virtual Assistant in Oracle Engagement CloudSummary Date or release name where this functionality will be available in Oracle Engagement Cloud?Content Hi All, At the time Oracle presented us with "Oracle CX For Co…Matias Buonavolonta 40 views 2 comments 1 point Most recent by Matias Buonavolonta Digital Customer Service
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Does digital customer service offering included in engagement cloud subscriptionSummary Does digital customer service offering included in engagement cloud subscriptionContent Does digital customer service offering included in engagement cloud subsc…
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WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne…Christopher Tarabochia 65 views 1 comment 6 points Most recent by Vaibhav DL Digital Customer Service