Channels
Discussion List
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Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen… -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…Matias Buonavolonta 33 views 1 comment 0 points Most recent by Justin Anderson-Oracle Fusion Service -
SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven…Shivam Bansal-Oracle 41 views 2 comments 0 points Most recent by User_2025-01-23-23-04-28-413 Fusion Service -
Email is triggering multiple timesSummary Email is triggering multiple times on Service request objectContent Hi Team, We have two email templates and which will trigger through object workflow based on …
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Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
Is there an archive mechanism to archive SR messages?Summary Is there an archive mechanism to archive SR messages?Content Today our customer was asking whether OEC has any archiving mechanism to archive the SR messages. Do…
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanksUser_2025-02-05-05-20-30-025 40 views 1 comment 1 point Most recent by Karyn Kurland-Oracle Fusion Service -
Interaction content in Interaction history tabSummary Can we have a link or something to show the interaction content?Content Its good that in Interaction history tab under SR, ACcount, Contact we could see when and…
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Assigning chat conversation from ChatBot to the Engagement Cloud real agentContent Hi, We have a requirement where we have to showcase the chat handover from a ChatBot to the available agent from the Engagement Cloud. We have got to know that t…
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CX – How to Strengthen your Channel Strategy with Virtual Assistant, 27 February 2019, 9 a.m. PT - SContent Submit your questions for the CX – How to Strengthen your Channel Strategy with Virtual Assistant session to have them answered during the live event. Post your … -
CTI in engagement cloud - ServiceSummary CTI in engagement cloud - ServiceContent Hi Team, Is there any done CTI functionality integration in engagement cloud? If yes, kindly share your experience and d…User_2025-01-31-00-30-32-814 70 views 1 comment 2 points Most recent by Melinda Uhland-Oracle Fusion Service
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Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR…
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CX – Understanding Quarterly Updates and Guidance for Update 18C, 24 October 2018, 8a.m PT - SubmitContent Submit your questions for the CX – Understanding Quarterly Updates and Guidance for Update 18C session to have them answered during the live event. Post your que… -
Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Using media in Live WindowSummary Live Window doesn't allow access to microphone/cameraContent I am trying to embed a video calling application in a Live Window tab, but it loads the application …
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service