Communication Channels
Discussion List
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create an anonymous chatContent Hi all, We have a configuration where the customer will be taken initially to the chat_loading page and when he enters the details like first name and last name …User_2025-02-03-21-49-22-835 23 views 4 comments 0 points Most recent by Simon Kilgarriff-118560 Communication Channels -
Change position of Chat status barContent Hi, By default chat status bar appears on the agent desktop above the ribbon on top right corner. I would like to change it to the middle. I know we can change t…Shilpa Suresh-122587 27 views 1 comment 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels -
Can I change the CHAT_GREETING_MSG?Content Hi all, I would like to know if it is possible to change the message base CHAT_GREETING_MSG by "Hello (name of the user)." How may I assist you today? " I tried …Monica Valois 31 views 2 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels -
ConditionalChatLink for specific queue IDContent Is it possible to create custom ConditionalChatLink widget to work on a specific chat queue and not on the default queue? (Jessica Bradley) Edited with clarifica…User_2025-07-18-03-19-20-600 28 views 3 comments 2 points Most recent by Erica (Leep) Anderson Communication Channels -
How to link incidents data and co-browse IDContent Hi all, A quick question here. I would like to know if I'm using co-browse from the chat. How can I automatically register the co-browse ID in the incident data?…Aki Tanaka 33 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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How to pass data to chat without form.Content Hello, I have Syndicated Proactive Chat made tu run without any form - 'chat_login_page' parameter points directly to '/app/chat/chat_landing' page. It works fin…User_2025-02-03-19-54-25-485 49 views 11 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Can I delete the option "Transfer Agent"Content Hi all, I would like to know if it is possible to delete the option "Transfer Agent"? If it is possible, could you tell me the steps where I would do it?Monica Valois 23 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Manage Emojis in Chat session (agent & customer side)Content Customer and agent could be share emoticon in the Chat conversation. - by chosing an emoji in a panel of most frequent emojis - or just typing :) and converting …User_2025-02-03-20-21-47-952 55 views 1 comment 1 point Most recent by Gursimran Singh Saini Communication Channels
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Proactive chat: Widget ID in Engagement engineContent Hi, I am working on implementing Proactive Chat using Engagement Engine. The chat invitation needs to be displayed when a user views the page for more than 10 se…User_2025-02-03-22-05-18-515 26 views 4 comments 0 points Most recent by User_2025-02-03-22-05-18-515 Communication Channels
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Filtering Profanity and Personal Information out of chatContent I am trying to determine if there is a way to censor the text in a chat. We work with people's private information and we need to have a way to censor if it is a…User_2025-02-03-17-52-47-539 27 views 4 comments 0 points Most recent by Gursimran Singh Saini Communication Channels
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Which email address was email X sent to? (transaction.description?)Content Hey guys, I am trying to figure out how I can see to which email address a customer has sent an email to. Did he/she sent it to 1234@gmail.com or abcd@gmail.com …User_2025-02-03-17-17-46-546 38 views 4 comments 0 points Most recent by Danette Beal Communication Channels
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Chatbot for OSvC?Content Has this been released for Service Cloud? Or is it still in the pipeline? Has there been any word on its release? Version 3.3.3 -
Chat Cobrowse not working properlyContent Hi, I have couple of doubts regarding the chat cobrowse: 1. According to the documentation I have activated the two widgets that is chat/chatcobrowsepremium and …jithin jose-120763 35 views 10 comments 0 points Most recent by jithin jose-120763 Communication Channels -
Chat API - Get EstimatedWaitTime and agent availability before RequestChatContent I've combed through the documentation and can't seem to find an answer to this one. Any help would be greatly appreciated! We want to build an integration with t…User_2025-02-03-17-11-58-307 49 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Changing "Incoming Chat" Agent AlertContent We have been using chat for a couple of months now, and are starting to get some good feedback from our agents. The biggest issue which they would like addressed…User_2024-12-17-20-14-26-824 35 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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iOS device - Chat Request form redirects to blank pageContent Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a bla…adla sayeed 18 views 2 comments 0 points Most recent by User_2025-02-03-19-54-11-516 Communication Channels
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Chat Auto-Answer FeatureContent Is it possible to set up Chat to automatically pop a Chat to an agent without having to accept it from the Toast notification? We were using an external Chat rou…Eric S. 31 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels -
Remove automatic messageContent Hi all, I would like to know if is possible to remove the automatic message that comes out by default when I accept a chat. "Hi, mi name is . ¿How can I help you…
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Uploading attachment via chatContent With the November 2009 release when a customer uploads an attachment via Chat is the upload secure (https, encrypted, etc…)?User_2024-12-17-19-43-16-910 18 views 7 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Communication Channels
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Wait ThresholdContent Hi, A quick question. We are using the engagement engine to write our rules. In our rules, we use syndicated conditional chat to display our chats. We want to en…User_2025-02-03-20-09-38-598 37 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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The chat is not ended when I click the X buttonContent Hi all, I'm testing the different chat events, the problem that I have is that when I close the chat_landing by clicking the "X" button, the agent sees the chat …Monica Valois 26 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814 Communication Channels
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Unable to transfer chat in own groupContent Hi, We've recently started using Oracle for web chat and have come across a major issue- our users cannot transfer a chat within their own profile group. Basical…User_2025-02-03-22-31-20-664 35 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Co-Browse - Invalid Agent LoginContent Hi - we are trying to deploy Integrated Co-Browse. We have enabled co-browse on our instance and I have an admin account on my.livelook.com. We enabled co-browse… -
Chat Live: Asset Field Not Insert In IncidentContent Hello Community!We are having a problem in the Right Now Customer Portal (Live Chat Section > chat_launch).When complete the form and send it, the chat screen op…User_2025-02-03-19-51-48-615 24 views 7 comments 1 point Most recent by User_2025-02-03-19-51-48-615 Communication Channels
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Co-browse Advanced Mode on MacsContent It appears that CoBrowse Advanced Mode does not work smoothly with Mac OS X. It requires Java and nowadays it's disabled by default. This impacts the customer ex… -
chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On…User_2025-02-03-17-29-27-672 36 views 15 comments 1 point Most recent by Steven DaSilva Communication Channels
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Design of chat_landingContent Hi all, I would like to change the design of chat_landing to this level (attached image). I would like to know if it is possible to add gifs and emojis. Thanks, …Monica Valois 24 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5Mohankumar Ponnusamy 59 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
chat attachment imageContent Hi All, Its possible to show chat attachment image in customer portal chat. Regards, Mohan Version 3.5Mohankumar Ponnusamy 30 views 6 comments 0 points Most recent by Mohankumar Ponnusamy Communication Channels
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Opportunity to provide feedback on the next gen chat experience in OSVCContentGreetings! I wanted to reach out and let you know about an opportunity to provide feedback on the next generation chat experience in Oracle Service Cloud. I shoul…Jessica Bradley-Oracle 48 views 1 comment 2 points Most recent by Jessica Bradley-Oracle Communication Channels