Communication Channels
Discussion List
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Chat timestamp on end userContent Hi there- I know this has been posted before, but I am not finding a resolution. I am wanting to customize our ChatTranscript widget to enable the view of timest… -
New Disposition does not appear in drop-down list in consoleContent I added a new disposition today. It doesn't show. Have logged out/Logged back in. Still not showing in Chat. Please Please Please tell me that there is an automa…User_2025-02-03-20-43-46-497 24 views 8 comments 0 points Most recent by Danette Beal Communication Channels -
Chat window dockedContent Hi, I may have dreamt this but was there an option to have the chat window docked/hover/always-on-top? A complaint we have is that the window sometimes gets hidd…User_2025-02-03-19-49-57-702 22 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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setting product in URLContent Can I use URL https://supportcenter.ieee.org/app/chat/chat_launch/p/1757 and then have a chat rule that routes the chat to a chat queue based on that product #17… -
What data is embedded in chat_data parameter passed to chats and risk of removing itContent I'm trying to use some functionality I've developed that is being impeded by the fact that conditional chat link is passing a chat_data parameter to chat, and th…User_2025-02-03-20-43-46-497 20 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,Content Hi In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers. I was thinking t…User_2025-02-03-17-16-55-538 25 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Co-browse examples on external siteContent Are there any good examples of co-browse out there on the web (non *custhelp.com)? We wanted to preview what it might look like.User_2025-02-03-18-13-34-376 30 views 1 comment 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay… -
CHAT_GREETING_MSGContent I was changing the message bases[CHAT_GREETING_MSG] text FROM Hi,My name is .How may i help you? TO Hi,customer name.Thank you for contacting how may i help you?…user4804285 32 views 2 comments 0 points Most recent by User_2025-02-03-21-55-10-979 Communication Channels
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"Live Chat is currently not available" messageContent Hello - We have implemented a new chat launch page and have set up a new business rule for the routing. When this rule is enabled, and chat sessions are full, we…Hanna Page 31 views 10 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Remove 'Full Control' option from Co-browseContent I'm posting this for some clarity. This answer: https://cx.rightnow.com/app/answers/detail/a_id/8418/ - says that Oracle Consulting Services can disable this opt… -
Proactive Chat uploading images and configuring offerContent Can someone tell me how to upload an image for proactive chat offers in the Engagement Engine via the Oracle Service Cloud. I am not able to see this in the help…User_2025-02-03-20-29-17-872 33 views 1 comment 0 points Most recent by Cynthia Knox-123535 Communication Channels
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Use static chat link or SCCL through EEContent Just want to know how chat placements through EE SCCL (syndicated conditional chat link).is different from a static chat link, if we are passing the same attribu…adla sayeed 16 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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chat_landing - display custom field valueContent Hi all, Was wondering if there is a way to expose an incident custom field value that the customer entered on the chat_launch page on the chat_landing page (on t…User_2025-02-03-18-58-51-486 26 views 5 comments 0 points Most recent by User_2025-02-03-18-58-51-486 Communication Channels
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Researching a way for Manager to Change Chatter's StatusContent Hello all - I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat? Example: A ch…User_2025-02-01-08-18-48-897 14 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814 Communication Channels
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Performance issue using engagement engine for chatContent We are using conditional chat with engagement engine and enabled rules to display only on certain external urls. We are seeing times of 2 secs for agtvs services…User_2025-02-03-22-13-38-038 34 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Widget Page Load PerformanceContent Hi, We are currently testing OSC chat (conditional and proactive) and we are getting inconsistent page load performance. OSC chat is adding 3-15 seconds to our p…User_2025-02-03-19-41-21-424 27 views 5 comments 0 points Most recent by User_2025-02-03-19-41-21-424 Communication Channels
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Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have…
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Chat transfer triggers incident closure email and survey to customerContent We're planning on introducing a second chat queue to our interface. Chat sessions will be routed to this queue both by a product/ category rule and manually by t…User_2025-01-30-20-57-35-932 18 views 2 comments 0 points Most recent by User_2025-01-30-20-57-35-932 Communication Channels
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Site Visitor says "No Thanks" to chat, the slide out window is still popping upContent Hi there, We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering. A site visitor stated that t…User_2025-02-01-08-32-14-699 23 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w…User_2025-02-03-16-48-18-749 34 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Restricting Chat Queue VisibilityContent Hi all, Wanted to see if others have found a solution or config I'm not aware of regarding chat queues. We have chat queues that are geared for chat transfers fr…User_2025-02-03-18-58-51-486 50 views 1 comment 0 points Most recent by Carl Elliott Communication Channels
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"New Opportunity" from Chat?Content Hi guys, Customer wants to initiate an Opportunity from Chat, so I have a couple of questions regarding the standard chat - opportunity feature: 1) Is there a wa…
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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer LocationContent When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters. For example google.com => ggooooggllee.…User_2025-02-03-19-43-04-704 22 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Can I open chat workspace using id ?Content I want to popup Chat workspace like incident workspace , for incident workspace popup ,we using following code, _globalContext.AutomationContext.EditWorkspaceRec…Ranjith Kumar M 38 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Removing profane customer chats from the queueContent Does anyone know how to suppress/remove the Request Email Response button from the screen that pops when removing a customer from the queue using rules? I've fig…User_2025-02-03-20-43-46-497 35 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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cann't install oracleContent I download software oracle and then installing in pc but its show can't install . Please help to install .User_2025-02-03-22-29-09-347 27 views 1 comment 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels
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Chats deletedContent Hello, good morning, sorry I have a problem, when I conclude a chat session my conversations are eliminated. What settings do I need to do so that they are not d…Jose Lorenzo 21 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Rules don't seem to work with Org FieldsContent Hello Trying to add some new Rules to our Chat flows in Feb 17, but it appears even though you can set things like Organization Name = Company XYZ , when a chat …User_2025-02-03-17-08-02-219 15 views 4 comments 0 points Most recent by User_2025-02-03-17-08-02-219 Communication Channels
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Persist iframe chat session while browsing from page to pageContent I am displaying the chat launch page in an iframe on a customer's site. I want to prevent from the chat session from being disconnected when the user browses fro…User_2025-02-03-19-37-37-465 30 views 1 comment 0 points Most recent by Carl Elliott Communication Channels