Communication Channels
Discussion List
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Chat link is Not displayedContent Hi, we have requirement to display the syndicate conditional chat for 500 urls. so i have created a EE rule to display the chat for the particular URL. The EE pa… -
Proactive chat stops to launch when product property is specified.Content Hello, I'd like to route the chat queue by product, so I have inserted product property to RightNow.Client.Controller.addComponent invocation. Business rule is w…User_2025-02-03-19-54-25-485 12 views 2 comments 0 points Most recent by User_2025-02-03-19-54-25-485 Communication Channels -
Customised Chat Intro Message by AccountContent Hi, I wondered if anyone had any idea how to customise the chat intro message on an account specific basis. The current intro: "Hi, my name is Matt, how can I he…User_2025-02-01-08-30-02-803 24 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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customize syndicate chat link as chat button in Engagement Engine ruleContent HI All, Is it possible to display the syndicate conditional chat link as chat button through Engagement engine rule. Appreciate the response Version v3
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Agent Status Summary by IntervalContent I am trying to figure out if a modification is possible for the OOTB Chat Agent Status Summary report so that it will include all agents that are logged in durin…User_2025-02-03-22-12-27-452 26 views 2 comments 0 points Most recent by User_2025-02-03-22-12-27-452 Communication Channels
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Incident is getting saved before wrap upContent When closing a Chat and the incident gets created it is saving the incident and sending out the response of closed before the agents start their wrap up. Because…
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Can't route chat by a custom Field in Conditional ChatContent Hi All, i would like to route chat on the basis of custom field however it is not working. please see screenshots and code block and let me know what is missing …User_2025-02-03-20-38-38-926 24 views 1 comment 0 points Most recent by Jess Campbell Communication Channels
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Advance routing setup using account product/language skillContent We are using Product and Language skill ONLY at the account level. And our understanding on OSvC for Advanced Routing setup is that, we need to score (any value …
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How to disable only one Chat Queue within the same interface?Content I have 3 Chat service queues: A, B, C and the attendance schedules for all are the same, but they are different operations, all within the same interface. I woul…User_2025-02-03-17-19-40-969 23 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Engagement Engine With Separate Proactive Chat and Reactive Chat QueuesContent I am trying to setup the engagement engine to route proactive chat to a different queue than the reactive chat users. I also do not want the proactive chat popup…Ryan James 30 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Communication Channels
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Blocking People on OSCContent Hi, Is there an ability for a Sales Chat Agent to block a Chat Customer from requesting to Chat in the Service Cloud Chat Agent Console? Like the ability to “Bla…Vignesh Nagarajan-126051 29 views 4 comments 1 point Most recent by User_2025-02-03-20-16-45-224 Communication Channels
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Emailing a Co-browse LinkContent We are working on implementing Co-browse and have not been able to find any real documentation stating whether or not it is possible to email a link to a custome… -
Send incident receipt mail during chatContent Hi All, While chat with the customer, is it possible to send the incident receipt mail? I have checked via channel as chat ,I could n't get the incident receipt …User_2025-02-03-18-29-17-316 16 views 3 comments 0 points Most recent by User_2025-02-01-08-53-36-401 Communication Channels
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How to align chat text bubble?Content I want to know if it is possible to align the text on the chat like whatsapp does. When the text be written by the agent it appears on the left and when the text…User_2025-02-03-19-47-10-127 25 views 4 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Chat Sessions get DisconnectedContent Hi, We're having a problem around 1/6th of the time when we're using chat. We have a few agents being able to have a few sessions open up at a time to a possible… -
Chat monitor in real time?Content Hi guys, In an escenario, we have 2 profiles: ChatSupervisor & ChatAgent. The Supervisor is worried about the brand-speech and how the Agents are addressing the …
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Chat Business Rule Is Not Getting Triggered from Chat PageContent Hello All, I have a custom chat page where I collect the Customer Information and set the product Working fine, Then I append all the information again in a URL …User_2025-02-03-20-51-28-008 15 views 2 comments 0 points Most recent by Danette Beal Communication Channels
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Standard text in Chat - html present when insertedContent I have standard text for chat, however when this is inserted into the chat send box, this contains some basic html. When I hit send this does disappear, however …User_2025-02-03-16-56-48-238 19 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Enable zoom on the chat transcript.Content Does anyone have a suggestion about how I can enable "zoom' in the "Chat Transcript" workspace. As you can see in the attached image the zoom function is grey an…User_2025-02-03-20-29-17-872 23 views 4 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Communication Channels
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Multiple key strokes in co-browseContent Hello I was working on a customer's pc yesterday and had taken control of his device, I was attempting to correct a profile issue and had to enter some user deta…User_2025-01-31-15-14-27-820 22 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How can I get co-browse stats for co-browse sessions via phoneContent I've found documentation online stating that co-browse reporting is available for phone and chat via the Agent console if Chat is enabled. However, the reports o…User_2025-02-03-20-29-17-872 44 views 6 comments 1 point Most recent by User_2025-02-03-20-29-17-872 Communication Channels
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Chat is not visible on Customer PortalContent Hi everyone, When I log in in Right Now in a account that has the permissions for the chat, I am not able to see in the Customer Portal that there is someone ava…User_2025-01-28-22-12-47-609 15 views 24 comments 0 points Most recent by User_2025-01-28-22-12-47-609 Communication Channels
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Restrict Agent to view their own chat/incident details with usersContent Hi All, We do not want to share the agent chat/user transcripts & incidents with other agents. What is best possible solution for it? Options: For agents, allow …User_2025-02-03-22-15-14-082 23 views 2 comments 0 points Most recent by User_2025-01-31-22-56-08-446 Communication Channels
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Using Rules to Define Product/Category Used for Advanced Chat RoutingContent We are looking into implementing Advanced Chat Routing, but we don't use the Product and Category fields on our support site. Can I use rules to set product and …Tom Logan-110124 23 views 2 comments 0 points Most recent by Tom Logan-110124 Communication Channels
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One co-browse and multiple env/interfacesContent Hi All, I have got one co-browse instance and multiple environments(Test/Dev/prod) and multiple interfaces. How one co-browse will handle all communication and h…User_2025-02-03-22-15-14-082 13 views 1 comment 0 points Most recent by Dmitry Freitor Communication Channels
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Spell Check on Chat - what language?Content Hi, Can someone say from where Oracle is taking the language when doing a spell check on the chat workspace? Some agents are complaining that when sitting on dif…User_2025-02-03-16-19-22-504 34 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Sending attachment to Chat customersContent I know that attachments for chat are only supported incoming. So currently if we are engaged in a live chat and the agent needs to send an attachment to the cust…Kim Dante 32 views 6 comments 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Chat Landing - Append Question labelContent Hi, I'd like to append the question shown on the chat landing page. Currently the question is set to "Type your message here, then click Send or press . I've sea…Tcmour 15 views 1 comment 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Chat control addinContent Hi all, I am trying to create a Addin that control login, logout, agent status of RightNow live chat, Is Third Party Queue Toolbar Add-In API is the only way to …User_2025-02-03-19-14-07-275 22 views 3 comments 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels
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Search and set the incident custom country field within the Chat Launch FormContent I have a chat launch page with a country field hidden. This Country field is setup as custom Incident field which has the country values. Now, based on the users…adla sayeed 31 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels