Communication Channels
Discussion List
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Proactively asking user to chatContent Hi All, I want that user should be proactively provided an offer to chat if they spend more then specific time on a page. Is it through engagement engine. Any ex…User_2025-02-03-22-15-14-082 34 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels -
Chat Post MessageContent Hi, I'm customizing chat_landing.php page. About the Chat Post Message, I want to delete the text (not the entire widget) Type your message here, then click Send… -
Help with Chat Agent Event tableContent The chat agent Event table has the following values defined for Agent Event 1 - Log-on 2 - Engagement Request Sent 3 - Engagement Request Canceled 4 - Idle 5 - N…User_2025-02-03-17-18-46-485 17 views 1 comment 0 points Most recent by James Hanson Communication Channels
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Chat Transfer - Not Changing Greetings messageContent Hi, We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2,…User_2025-02-03-19-28-13-393 40 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Multiple Chat Sessions - Flash/Color Change issue in TABContent Hi, I will chat with multiple customers at same time. If I'm chatting with only only customer, then I'm not facing any issues here. But when I'm already chatting…User_2025-02-03-19-28-13-393 28 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels
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Chat script security issueContent Hi, One of the Cloud pages is using the reactive chat widget and the issue is that when running the embedded chat script in our page, the chat script is includin…Vignesh Nagarajan-126051 16 views 2 comments 0 points Most recent by Venkatesh Subramaniam Communication Channels -
How to prevent missing an incoming chatContent Hi, Below is the requirement by one of our agents: "There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enou…Vignesh Nagarajan-126051 27 views 2 comments 0 points Most recent by Vignesh Nagarajan-126051 Communication Channels
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Chat form fieldsContent Hi, a customer only wants to include an optional first name field on the chat launch form. After reading documentation/some community threads I assume: 1) If you…Gerard Rafols 17 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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unable to start cobrowse sessionContent We're trialling basic cobrowse capability during a chat session within CP. I have followed the user guide to create workspace and placed the cobrowse premium wei…User_2025-02-03-17-29-27-672 46 views 12 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Do you have Email as a required field for chat launch form?Content We've currently got Email as a required field on the chat launch form. We are considering making it not required or even eliminating it because we feel it might …User_2025-02-01-08-24-00-496 21 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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Putting chat link on non-CP pageContent Hi, I have a customer that wants to put a chat link into a non CP page. For that, is necessary the syndicated widget chat. For doing that...is it always necessar…
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Engagement Engine not setting a custom select list Field value in the chat formContent Hi, We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value. E.g. On …Vignesh Nagarajan-126051 24 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Can we add a feature to an unsupported version of Service cloudContent I am on an old version of the Service cloud (Aug 2014), which is now out of support. We are not scheduled to upgrade this for a while (4-6 months), due to enviro…User_2025-02-03-22-31-45-990 5 views 2 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels
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Where to get the Widget ID for PAC within CP?Content Someone asked a similar question before but the answer was more for SPAC. I'm trying to figure out how to get Proactive Chat happening with the Engagement Engine…User_2025-02-03-17-29-27-672 39 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Post chat Third-Party pop-up surveyContent Hi, We are using proactive chat on our corporate website .When the customer accepts , they would need to fill First Name, Last Name and Email Address to launch t…Vaibhav Jain-122991 15 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Availability in Testing EnvironmentContent Hi All, I am working on some changes in Chat page in Testing Environment. So I want to make the chat pages in TEST environment available all time (i.e 24/7 ). Pl…User_2025-02-03-19-28-13-393 3 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels
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Prohibit Chat Transfers to Some (Not All) GroupsContent I am looking for a way to prevent a group of agents from transferring chats to another group, but they still need to be able to transfer to some other groups. I …User_2025-02-03-21-55-10-979 15 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Rule Text and ChatContent It appears as though the then action "Add Standard Text to a thread" cannot be used in a chat workspace. Does anyone have any ideas for another way to automatica…User_2025-02-03-21-55-10-979 38 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Font Color ChangeContent Is it possible to change the font color of the Chat Landing Page chat transcript area? OOTB all chats are black but need to have the End User chats to be in Blac…
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Skill based chat routing - Advanced RoutingContent We are trying to implement Advanced routing for Chat in our Service cloud instance. Oracle has confirmed that they have enabled Smart Interaction Hub (SIH) for o…User_2025-02-03-19-24-48-785 79 views 7 comments 1 point Most recent by Erica (Leep) Anderson Communication Channels
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Can you start a Co-Browse session in ACB mode?Content Is it possible to configure a Co-Browse Session to start in Advanced Mode (Bypassing Instant Mode)? Version Service CloudUser_2025-02-03-21-59-34-528 12 views 4 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Chat and Responsive Web DesignContent Has anyone worked with Oracle Chat enough and developed a way for it to work within a RWD design? We are looking to see if any one has developed or done anything…Colby Ross 15 views 5 comments 0 points Most recent by User_2025-02-03-19-34-04-546 Communication Channels -
Conditional Link and co-browsingContent Hi All, Whether co-browsing works with conditional chat link? Agent can Interact with callers directly on the website by pushing links and documents, or viewing …User_2025-02-03-22-15-14-082 32 views 4 comments 0 points Most recent by Carl Elliott Communication Channels
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Agent First Name Variable in Chat Standard TextContent Hello, Is there a way to have just the agent's first name in a chat Standard Text variable? There are a variety of end-user name options. The only options for ag…User_2025-02-03-21-55-10-979 33 views 2 comments 1 point Most recent by Erica (Leep) Anderson Communication Channels
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Priority Chat for VIP CustomersContent Hi, What do you think is the best approach in offering VIP customers priority chat? Thanks in advance! Version OSvC May 2016Anthony Chronopoulos 11 views 2 comments 0 points Most recent by Gireesh Bhat Communication Channels -
Private Note Email IssueContent When our agents are adding private notes email type when they send the contact is getting an email also the Incident Unresolved message template. This email to t…
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Max wait time in ChatContent Hi All, I am trying to achieve this requirement - If a Customer waits in queue for more than 15 seconds and if none of the Agent is connected, then they must be …User_2025-01-30-19-06-33-073 33 views 2 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels
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Chat routing between chat queuesContent I am trying to % split incoming chats between 2 different chat queues (contact centres). Chats are received from the same interface and same product type, so I c…User_2025-02-03-18-11-26-090 39 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Cobrowse Premium widget in an external pageContent Hi, I have placed the launcher.js script which i received from Livelook on an html page.I am getting a message "Service is temporarily unavailable".Any help is a…Anu Chandran-119321 20 views 3 comments 0 points Most recent by Anu Chandran-119321 Communication Channels
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Options for linking to chats from an external pageContent Hello, We recently upgraded to May 2010 and Customer Portal. We really like the level of customization available to the Customer Portal pages. We do not have cha…User_2024-12-17-21-35-06-324 18 views 7 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Communication Channels