Communication Channels
Discussion List
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ConditionalChatLink LabelsContent Hi, in ConditionalChatLink widget you have this labels: label_unavailable_busy_template --->All agents are busy. label_unavailable_hours -->We're sorry, chat is …Gerard Rafols 20 views 22 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels -
Displaying Agent Name in Chat End SignatureContent Hi, Is there anyway to pull the chat agent name and display it in chat signature? I have tried to implement this by using Standard Text, but as the incident is n…User_2025-02-03-19-28-13-393 17 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393 Communication Channels -
How can agent see how much chats are waiting on chat queues in the chat work space ?Content How can agent see how much chats are waiting on chat queues in the chat work space ? While an agent is working on active chat, we want him to see how much more c…User_2025-02-01-08-56-24-846 14 views 2 comments 0 points Most recent by User_2025-02-01-08-56-24-846 Communication Channels
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Custom Field not recognized by Business RuleContent i have created a custom field (text field) which added on chat launch page with hidden visibility, now i would like to redirect chat to different queue on the ba…User_2025-02-03-20-38-38-926 40 views 3 comments 0 points Most recent by User_2025-02-03-20-38-38-926 Communication Channels
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How to refresh workspace chat by workspace rule or by workspace add-inContent How to refresh workspace chat by workspace rule or by workspace add-in. I tried use var wchat = (IChat)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.W…User_2025-02-03-19-36-08-833 26 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Change chat greeting message in the Agent desktopContent Hi all, I would like to change chat greeting message in the agent desktop. Current message Thank you for contacting xyz chat team. My name is _______ and I am re…User_2025-02-03-16-53-11-440 56 views 1 comment 0 points Most recent by User_2025-02-03-16-19-22-504 Communication Channels
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Chat_landing pageContent Hi, I want that chat_landing page opens in the same window that chat_launch page. I know there's an attribute in ChatLaunchButton widget: open_in_new_window * Na…Gerard Rafols 22 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Only allow a single chat from a particular queue?Content Hi, I'm looking into whether a request is possible and can't find anything through search. We have a group of advisors who handle chats from priority customers w…User_2025-02-03-16-16-36-032 25 views 3 comments 0 points Most recent by User_2025-02-03-16-16-36-032 Communication Channels
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Cobrowse excecutable fileContent An .EXE file is downloaded at the customer computer every time that the agent requests a total control of the customer desktop, There is any way for that executa…User_2025-02-03-19-52-51-280 12 views 5 comments 0 points Most recent by User_2025-02-03-19-52-51-280 Communication Channels
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How do I add chat transcript scrolling to my chat workspace?Content My agents complain that they can't "keep their place" in the transcript while in the middle of typing a response, and the customer continues to submit dialog to …User_2025-01-28-05-44-49-224 46 views 3 comments 0 points Most recent by User_2025-01-28-05-44-49-224 Communication Channels
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Chat TimeoutContent Currently my team is looking for a way to have a chat timeout if there is no activity in Oracle. We are looking to find a way in the configuration settings or ot…User_2025-02-03-18-58-47-399 63 views 2 comments 0 points Most recent by User_2025-02-03-18-58-47-399 Communication Channels
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EE condition for popup SPAC does not workContent Hi guys, We had a very simple EE rule to control SPAC. The expected behaviour is that SPAC invitation only pops up if the visitor has spent more than 30 secs on …User_2025-02-03-17-29-27-672 23 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Route incidents to different queues based on different chat hoursContent Hi, i have 2 different set of chat hours in a day as 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M if any chat comes in between 8:00 A.M. to 12:00 P.M, i wan…User_2025-02-03-21-49-07-595 21 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat transcript scrollingContent Is chat transcript scrolling preference specific to the agent? How can this be configured to match each agent's preferences? Version Service CloudUser_2025-02-03-19-41-13-418 33 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Live Media Bar not appearingContent Asking this question on behalf of a customer of mine, Mizuno USA. They recently got new computers and downloaded the .NET application, but suddenly their agents …Anthony La-125874 39 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
How to make the chat workspace pop to the foreground?Content I'm interested in knowing how to pop the chat workspace to the foreground in the following use case: when an Agent accepts a Chat and he has another dashboard ta…User_2025-01-28-05-44-49-224 38 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Is it possible to get the Chat WS into the foreground?Content Hi, when an Agent accepts a Chat and he has another dashboard tab already open in the console, the Chat tab is not put in the foreground. So the Chat tab is visi…Clemens-Christoffer Meyreiss-Oracle 24 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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Question on Co-browse screen sharing capabilityContent Hi Experts, Could you please help me to understand the capabilities of co-browse in OSvC? Can co-browse allow sharing of entire desktop screen or is this just re…User_2025-02-03-19-24-48-785 26 views 10 comments 1 point Most recent by User_2025-02-03-23-55-43-518 Communication Channels
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Chat Message BasesContent I can't find out when/where these related chat message bases are being used: Key Standard AWAY_LBL Away CHAT_WITH_AGENT_HDG Chat with a Support Agent HAS_GONE_AB…Gerard Rafols 49 views 2 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Communication Channels
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Agents can lower their Max Chat SessionsContent Hi all, This issue causes some controversy among our various teams as agents can control the number of Maximum Chat Sessions they handle using the Communication …User_2025-02-03-18-34-28-421 26 views 2 comments 2 points Most recent by Erica (Leep) Anderson Communication Channels
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Instant Alert for Declined Chat?Content Hello, Is anyone able to figure a way to alert someone in real-time when a chat is declined by staff? Thanks. NickUser_2025-02-03-16-48-16-590 12 views 3 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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is 'enable_availability_check' something that can be enabled for a subset of my queues?Content is 'enable_availability_check' something that can be enabled for a subset of my queues? Ex: I have one queue that wants the wait time per our configuration, but …User_2025-01-28-05-44-49-224 34 views 3 comments 0 points Most recent by Jess Campbell Communication Channels
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Open a custom terms of use page before starting the chatContent Hello Everyone, My business team wants users to accept terms of use content for the chat before a chat session should start. I was thinking of throwing a custom …User_2025-02-03-19-31-25-718 22 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Non agents available Custom PageContent Hi, related to this previous topic (https://cloudcustomerconnect.oracle.com/posts/407761f354). I have created a custom text for non working hours…
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Co-browse functionContent Hi All, By using the cobrowse functionality,is it possible to see other sessions of the end user side. Thanks, MuthuUser_2025-02-03-18-29-17-316 12 views 5 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Unavailable chat pageContent A client wants a custom page when no agents are available/ during non working hours. This page has to have some fields (name/phone/message) and a send button. Af…
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Chat Status?Content Hi guys, We're looking at implementing RightNow chat to replace our current system and the first thing I have to demonstrate is whether we can implement a 'statu…Lea De Groot 31 views 4 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Customising Chat Window- Modal window rather then popupContent Hi All, We have a requirement to show chat window as modal rather then a separate pop up. If possible then please suggest me the link of the document/Thread whic…User_2025-02-03-22-15-14-082 31 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to change Incident search report for Chat wrap-up?Content Hi, we use the option to let the Agent decide whether to create a new Incident, attach to an existing Incident or not create an Incident at all at the end of a C…Clemens-Christoffer Meyreiss-Oracle 37 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to Add an Answer Link to the CHAT_GREETING_MSGContent We would like add an answer link within the CHAT_GREETING_MSG but haven't been success in getting the link to appear. Version Nov 15User_2025-02-01-09-06-12-111 23 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels