Reporting and Analytics
Discussion List
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SmartSense ReportingContent Hello everyone, We have enabled SmartSense scanning (both Contact and Staff) in our incidents. Have you ever come accross or custom made any reports summing sent…User_2025-02-03-19-48-43-179 40 views 3 comments 0 points Most recent by User_2025-02-03-19-48-43-179 Reporting & Analytics for B2C Service -
"Date Incident was Escalated" to a queueContent HI All, i am new to OSC so need help. i need to create a report for all the incidents that were escalated and sent to escalation queue. so here are the steps 1Ag…User_2025-02-03-19-31-37-724 21 views 6 comments 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Report " Keyword Search "，the meaning of the filter sourceContent Hi, Everyone When I was using the keyword search report,I found a filter called source that contains options. I don't understand what they mean,Can you tell me? …User_2025-02-03-17-35-30-623 22 views 2 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Issue in Date FilterContent Hi I need to create a report to fetch contact lapsed date is lesser than contact updated date. Lapsed date is custom field of date datatype and contact updated i…User_2025-02-03-16-53-11-440 16 views 13 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Filter by yearContent Hello, I'd like to offer my users the ability to filter incidents by the year the incident was created. I've figured out how to create a calculated field that sh…Scott Heidenreich 44 views 2 comments 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service -
Table join on non-primary keyContent Hello, I'm faced with a situation where I need my a report to map a custom field (string) in the incident table to one of 4 categories. There are ~1000 possible …Barry Lanman 28 views 1 comment 0 points Most recent by Justin Beer Reporting & Analytics for B2C Service -
Parent Incident status with Parent-Child relationContent I have linked incident with parent incident using system attribute called parentincident and give association relation. Report should display the following field…User_2025-02-03-16-53-11-440 59 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Accessing Filters in a Column DefinitionContent Hi, Please see attached image. We have a report showing a count of incidents in various statuses for an agent. However, what we want to be able to do is for the …User_2025-02-03-19-49-57-702 31 views 2 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Answer Feedback Details (By Answer) - Analytics Cookbook RecipeContent Feedback Details By Answer Author: Joe Landers Difficulty rating: (Basic) Target persona: Business Analyst, Knowledge Administrator, Training Manager Customer fe…Joe Landers 40 views 2 comments 4 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Ability to track customer email notification via reportsContent Hi All, I have a requirement like to track the customer incident email notifications via reports Is there any way to track the customer email notification? Any h…Seethalakshmi S 27 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Report for workspaces assigned to which profilesContent Is there a report that will provide me with a list of profiles with the workspaces assigned? Thanks!JLFolkman 22 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Tickets by transactionContent I need to account for the incidents that have passed in a certain queue, I am using the transactions table and the action "queue" and filtering by queue.id But w…User_2025-02-03-17-19-40-969 20 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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union, join, or transposing field values into a calculated fieldContent Hello, We have the ability to assign several counties to a single incident, as some incidents are about things that affect several counties, for example, a spill…Scott Heidenreich 29 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Adding BCC email address to Email response reportContent I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents. The normal email term only appears to …User_2025-02-01-08-53-19-096 21 views 2 comments 0 points Most recent by User_2025-02-01-08-53-19-096 Reporting & Analytics for B2C Service
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How to display a report with data filtered by a custom field?Content I have the contact workspace and added a new field 'Account Number' in the table contact. I have a tab in the workspace where I want to display the data from a c…User_2025-02-03-19-04-27-500 24 views 10 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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How do I delete all data from an object/table?Content How do I clear a custom table?User_2025-02-03-19-04-27-500 39 views 4 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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How do I order By a particular column in a Report?Content How do I order By a particular column in a Report?User_2025-02-03-19-04-27-500 22 views 2 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 12 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274 Reporting & Analytics for B2C Service
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)User_2025-02-01-07-03-13-295 13 views 4 comments 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. ThanksLeomar Cortez 38 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…Ranjith Kumar M 8 views 0 comments 0 points Most recent by Ranjith Kumar M Reporting & Analytics for B2C Service
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 28 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one. Issue: I have create…User_2025-02-03-19-25-28-008 25 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service CloudUser_2025-01-28-20-47-36-823 28 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 48 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154 Reporting & Analytics for B2C Service
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Is it possible to export Archived incidents to a readable format?Content Hi, I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived…User_2025-02-03-16-51-39-328 54 views 3 comments 1 point Most recent by User_2025-02-01-08-45-53-579 Reporting & Analytics for B2C Service
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…lbriggs 6 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?User_2025-02-03-16-53-11-440 49 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Desired Analytics Cookbook Report RecipesContent If you're thinking about contributing to the Analytics Cookbook but aren't sure what report you could add, we’ve provided a list of report recipes that we’d love…Kenny Tietz-23935 197 views 2 comments 6 points Most recent by LuukS Reporting & Analytics for B2C Service -
inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 41 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914 Reporting & Analytics for B2C Service