Reporting and Analytics
Discussion List
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"VALUE" Parameter Cannot be NAN error on DashboardContent This error occurs randomly on our Supervisor DB and the only workaround we have is to do an uninstall/reinstall on the local workstation. Any thoughts as to WHY …Joe P. 16 views 2 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Finding Reports with Custom Filters attached to SchedulesContent Trying to identify all reports that have a CUSTOM filter applied to them at the Schedule level (not set to default). I don't see this option in Report Management…Joe P. 26 views 1 comment 1 point Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Error Saving reportsContent Anyone experiencing issues saving reports? Keep receiving this - AN ERROR HAS OCCURRED - ERROR RUNNING QUERY. Thing is, I'm not actually running the reports, jus…Joe P. 41 views 11 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Calculation of total pending durationContent Hi All, I have a requirement in a report, a column should display total duration of an incident, when status was in pending(waiting). If incident status changed …Ashwitha S-119365 49 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service -
Schedule report with attachementContent Hi All, Can we schedule an incident report such that, every 15 days, email is triggered to the manager that contains last pdf attachment of every incident in the…User_2025-09-05-00-11-37-622 27 views 7 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Report filters in BUIContent Hello, I have configured queue report (which is copy of standard queues) report. There is one filter on this report which filter out queue values which are only …Rohit Apsangi 45 views 4 comments 0 points Most recent by Rohit Apsangi Reporting & Analytics for B2C Service -
Using a chart as a drilldown linkContent I have a simple pie chart and I do not want to display the tabular data. I also have a drilldown level and I want to click on the chart to drilldown since the ta…Kim Dante 39 views 0 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
Text Field To Number IssueContent We have a reporting requirement that is giving me trouble. We have a custom test field that is populated with a duration in either whole numbers or decimal. For …Tod 42 views 7 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Manager to Staff AccountsContent Hi RN enthusiasts, Is there a way where I can create a Manager-Staff Account report? For eg: If I pass an account id or logged in manager opens the report he wou…User_2025-01-30-19-06-33-073 45 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service -
Multiple Vendor ViewsContent We have two separate vendors we outsource some of our client service to, and we want to limit their ability to see the stats of the agents in the other vendor's …User_2025-02-03-18-52-20-540 26 views 5 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Thread Sequence and Private NotesContent I have been wrestling around with a report and was wondering if anyone out there has any ideas or encountered it before. I have a report that is simple and total…
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Can I use conditional formatting on a rollup heading?Content I have been trying to find an answer to this simple question: Can I use conditional formatting on a rollup heading? I have a simple report: a regular data column…Richard Vang 44 views 2 comments 0 points Most recent by Richard Vang Reporting & Analytics for B2C Service -
How to detect a BOT attack and identify IP addressesContent In May 2016 I noticed an increase in visitor actions/visits when I ran my Service Summary report, ID:36. Oracle technical support responded to my service request…User_2025-02-03-18-33-52-964 75 views 8 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Report showing Duplicate values in a custom fieldContent We have a custom field (orgs.c$accountnumber) that has duplicate values assigned to different customers based on brand and location. I am trying to create a repo…User_2025-02-03-17-15-57-451 41 views 2 comments 0 points Most recent by User_2025-02-03-17-15-57-451 Reporting & Analytics for B2C Service
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Work Hour Relative IntervalContent Hey awesome people! We have been going on absolute time, and now we are not going to be 24 hours. I need to modify my reports to be in relative time. The only ad…User_2025-02-03-19-20-35-072 29 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report for incidents that are forwarded.Content I have a requirement by which my agent will forward an incident to some email id. After doing this he should be able to track all the incidents with email ids to…Umer 42 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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PercentagesContent ok, still newbie here! I want to use the report Incidents by Disposition report ID 100140 and add a percentage tab so I can see the percent of each disposition t…User_2025-02-03-19-20-35-072 18 views 2 comments 0 points Most recent by User_2025-02-03-19-20-35-072 Reporting & Analytics for B2C Service
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Highlight duplicates values in a report if not all columns are duplicatedContent I have a report with, say, 4 columns. Two lines of the data have identical values in 1 column, but not the other columns. I want those two lines to be highlighte…User_2025-02-03-17-31-49-785 34 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Previous Day Reporting - Any Workarounds for Text Box Header Limitations?Content We have many reports running daily that report on previous days data. These reports have to be MANUALLY edited because there appears to be no way to get the prev…Joe P. 26 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report to show Chat Agents and the Chat Queues they are assigned toContent Hello - Is there an out of box report that I can use to pull up a list of all Chat Agents and list the Chat Queues each agent is assigned to in their Profile? I …User_2025-02-01-08-18-48-897 33 views 2 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Display Deleted Incidents Report with detailed information such as email, contact name and phone...Content Hello, I was reading the following useful post https://cx.rightnow.com/app/answers/detail/a_id/2460/kw/deleted%20record. I noticed that we can display basic info…User_2025-02-03-19-31-18-902 60 views 6 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Time in Status - Business HoursContent The Time in Status report from the cookbook post https://cloudcustomerconnect.oracle.com/posts/217d3f8d00 is great and have been looking for something like this …Tod 61 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Report Column function to calculate days between two datesContent All, As the title suggests, I'm attempting to use functions to calculate days between two dates, however I have not been successful to have the function return t…JoshLong 28 views 6 comments 0 points Most recent by JaneSolihull Reporting & Analytics for B2C Service -
Total surveys sent by monthContent I know how to get total surveys sent, but I'm struggling to break that down by month. Any suggestions?Kim Dante 23 views 16 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Fetching Mapped Workspaces for All ProfilesContent Hi, I'm trying to generate a report in Rightnow which shows all the profiles and workspaces mapped to each profile. In that report, I need following 3 details. 1…User_2025-02-03-19-42-36-289 17 views 3 comments 2 points Most recent by Jens Lundell-Oracle Reporting & Analytics for B2C Service
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Alerts - Only include the last incident that meets the exception criteriaContent Hi, I have created a report that sends an Alert every time a chat goes abandoned. I based it on an exception with the following parameters: Expression: chats.fir…User_2025-02-03-16-51-39-328 23 views 3 comments 1 point Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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How to change the date of the column chat_rt.first_engagedContent Hi guys, I have created a real-time chat report with the "chat_rt" table. The problem I have is that when a client is waiting for an agent to accept the chat inv…Monica Valois 11 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Creating a custom script to remove unwanted dataContent Hi, We have an integration with our ACD that when a phone call is answered by an agent, a customised contact search report is popped in Oracle Service Cloud. The…JamieRobertson33 61 views 1 comment 1 point Most recent by Edson Junior, Oracle Reporting & Analytics for B2C Service -
Alert for Abandoned ChatsContent Hi, I was wondering whether somebody has done anything similar. I have a request to create an Alert every time a chat goes abandoned from a specific queue. The A…User_2025-02-03-16-51-39-328 31 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Contact audit log report should show all updatesContent For one of the contact, date last updated is today (18/01/2018 03:23). Audit log is not showing that date.(Refer attachment) Contact audit log report is not capt…User_2025-02-03-16-53-11-440 67 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service