Reporting and Analytics
Discussion List
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How can i export report result into pdf format (php code) ?Content I need to create a PDF report of an incident and i need to attach this to incident. When I run a analytic custom report from the php script code, the report's re…User_2025-02-03-17-24-49-363 61 views 2 comments 0 points Most recent by User_2025-02-03-17-24-49-363 Reporting & Analytics for B2C Service -
Queue interactions count in ticketContent I would like to know how to create a report that counts all the incidents that a queue has had any action, be it resolving, responding, and transferring to anoth…User_2025-02-03-17-19-40-969 26 views 1 comment 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
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Report with incident summary attached to the incidentContent Hello I have little time in this tool, and they ask me for difficult things, so I ask for your help. I tell you, I have an incident that when I change to Accepte…User_2025-02-03-18-15-12-114 28 views 2 comments 0 points Most recent by User_2025-02-03-18-15-12-114 Reporting & Analytics for B2C Service
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Time on Task for Email HandlingContent Well, I couldn't get anyone to respond to my initial question here so I'll rephrase and move to a different forum to see if anyone has insight. Any idea how (usi…User_2025-02-03-19-14-36-357 26 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Clickstream and Answer DetailsContent Hi all, I'm trying to work on a report where it displays the Answer ID, Answer Product and Contact Name who viewed the answer in a given period. I'm using the Cl…User_2025-02-03-18-13-34-376 40 views 4 comments 0 points Most recent by User_2025-02-03-18-13-34-376 Reporting & Analytics for B2C Service
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Create RightNow Report - show status changes/historyContent Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-20-04-40-826 35 views 1 comment 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service
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Display Contact Attachment in Customer Portal pageContent Greetings I am trying to make a report on the customer portal where the customer can view his/her attachments that are from their Contact record (image attached)…Niven 31 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service -
Password Reset Reports/TrackingContent Hi, Has anyone found or created a report to track agents resetting their passwords via email? We are looking for the best way to track who is using this feature,…Letisha Ulmer 24 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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RN: Reporting on SR status changes (specifically from closed back to an open status)Content Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-17-31-02-102 12 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Date Format for Month YearContent We have recently upgraded from Feb 16 to Aug 17. In Analytics, we have noticed a change to the Month Year date format. Previously it would return it as 'Oct. 201…
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Mobile and Desktop/Laptop FAQ ViewsContent Hi there, I was wondering if anyone knew either how to create or if there was a report available that would be able to distinguish FAQ Views (Answer Views) on mo…User_2025-02-03-21-54-59-673 35 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Substitution URL for Attachments in Custom ObjectsContent Hi all, I've been using the below expression as a URL substitution in a report to allow us to quickly open attachments directly from the report. However the expr…User_2025-02-03-16-58-30-021 44 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Reports for C-level ManagementContent Hi Guys, There are many reports in the system but i wanted to ask for any suggestions for any kind of reports for top level executives in an organization. Regard…Sylvia S. 26 views 3 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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Reporting Multiple contacts to each IncidentContent We add multiple contacts to each Incident. I need to create a report which lists each contact and the incident they are related to (including where they are not …
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Real-time answer escalation rateContent I am looking for a report that will give me real-time answer escalation rates. I am able to find it as a stats report but has anyone been able to find this as a …User_2025-02-03-20-11-26-342 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-26-342 Reporting & Analytics for B2C Service
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How to fetch the status history for an incident.Content Hello Everyone: I need to develop a ROQL query to retrieve the status history for each incident. Attached is the document containing the screenshot of the sample…Farhad Pagdiwala-120269 37 views 22 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service
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Sunday to Saturday - Week to date report - Date filter logicContent I am trying to have my report start running as a schedule and start on a specific Sunday. Then I would like each the report runs to include that day. So the firs…User_2025-02-03-20-12-47-837 31 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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conversion for vdt_none column not implementedContent Hi, I get this error when running a report. The report has a script which sends emails (200 at a time). conversion for vdt_none column not implemented This seems…User_2025-02-03-19-49-57-702 25 views 1 comment 0 points Most recent by user3511667 Reporting & Analytics for B2C Service
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Conditional Chat Link AvailabilityContent Hi, we have multiple syndicated conditional chat widgets and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicke…User_2025-01-31-17-30-10-462 22 views 3 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Exclude results if all survey questions are not answeredContent Is there a way to exclude survey response that does not answer all questions? The report is showing multiple lines where a respondent has answered one question, …User_2025-02-01-08-17-38-818 25 views 4 comments 1 point Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Determine Last Row in $rowsContent Hi All, I have an issue with a report I'm constructing that I'm hoping you can advise me on. I need to construct a report that calculates the average message res…Mike Griffiths 63 views 8 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Infolets - Can we create them from scratch?Content Hello, The Infolets that are provided in the Service Reports are right along the lines of what I am trying to do. However, I would really like to create one from…User_2025-02-03-17-20-52-637 39 views 2 comments 0 points Most recent by User_2025-02-03-17-20-52-637 Reporting & Analytics for B2C Service
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Include Send Rejected Msg account in Incoming Email Filter Details reportContent Hi all. I want to add the "Send Rejected Messages To" field from Mailboxes Incoming Email details to the 'Incoming Email Filter Details report (ID:227). I've had…User_2025-02-01-08-17-38-818 31 views 3 comments 1 point Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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How can you remove the quotation marks around the comma in an .csv file generated by a schedule?Content I have people who need to take the results of a report I'm automatically generating and sending to them and suck the data up into another process. But it appears…User_2025-01-31-02-50-15-254 17 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Joining Contacts and Accounts table on email addressContent Is there a way to join Contacts and Accounts in a report? I can do it in Excel with two different reports, but looking to try with just one. Essentially, we have…User_2025-02-03-18-13-34-376 27 views 3 comments 2 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Stretch or center a chart on a DashboardContent I built a Dashboard with a chart-only report on top and a grid report on bottom. Is there a way to center the chart or stretch it so there's not so much odd empt…User_2025-02-03-18-13-34-376 34 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Count how many incidents hit a specific queue firstContent SO, not sure how I'd do this without resorting to PHP I need to count how many incidents's first queue was 'X' - just a number. An incident could have obviously …User_2025-02-03-19-49-57-702 26 views 7 comments 2 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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First response calculation per QueueContent Hi I need to know how to get the first response time of an incident for each queue it passes. Example: Incident created in queue A, the agent responds to the con…User_2025-02-03-17-19-40-969 38 views 4 comments 1 point Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
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Number of chats answered in the Satisfaction Survey reportContent I would like to bring the number of appointments in the Satisfaction Survey report. I currently have filters for: Queue, Date of search response and interface.At…User_2025-02-03-17-19-40-969 21 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Displaying Actions in Search Knowledgebase DrilldownContent I want the user to be able to search for an article using Search Knowledgebase, then get a list of all of the alternate-language versions of that article, then u…Alanna Larson-116442 24 views 2 comments 1 point Most recent by User_2025-02-03-17-33-11-482 Reporting & Analytics for B2C Service