Reporting and Analytics
Discussion List
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Export/Import From Test to ProdContent Hi All, We are in the middle of moving our configuration from our test environment to production environment for initial go-live. We exported and imported custom…User_2025-02-03-19-29-58-097 38 views 1 comment 2 points Most recent by User_2025-02-03-19-25-29-971 Reporting & Analytics for B2C Service -
Hiding first X number of lines of a reportContent Hi everyone This sounds simple, but I cant work out how to hide the first X number of lines of a report. One of the customer portal pages I'm building needs to s…User_2025-02-01-08-17-55-035 29 views 11 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Resetting Custom Filter in Schedule Back to Default?Content I attempted to do this by setting everything back to NO VALUE, but that doesn't seem to work. Is the ONLY OPTION deleting the schedule and starting over? Thanks,…Joe P. 17 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Incident Closure Using Knowledge (Knowledge Advanced) - Analytics Cookbook RecipeContent Incident Closure Using Knowledge (Knowledge Advanced) Insight into Volume of Incidents and Use of Knowledge in Closing Incidents Author: Shripada Hebbar Difficul…User_ZQOLA 56 views 1 comment 2 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service -
How can i export report result into pdf format (php code) ?Content I need to create a PDF report of an incident and i need to attach this to incident. When I run a analytic custom report from the php script code, the report's re…User_2025-02-03-17-24-49-363 65 views 2 comments 0 points Most recent by User_2025-02-03-17-24-49-363 Reporting & Analytics for B2C Service
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Queue interactions count in ticketContent I would like to know how to create a report that counts all the incidents that a queue has had any action, be it resolving, responding, and transferring to anoth…User_2025-02-03-17-19-40-969 30 views 1 comment 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
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Report with incident summary attached to the incidentContent Hello I have little time in this tool, and they ask me for difficult things, so I ask for your help. I tell you, I have an incident that when I change to Accepte…User_2025-02-03-18-15-12-114 31 views 2 comments 0 points Most recent by User_2025-02-03-18-15-12-114 Reporting & Analytics for B2C Service
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Time on Task for Email HandlingContent Well, I couldn't get anyone to respond to my initial question here so I'll rephrase and move to a different forum to see if anyone has insight. Any idea how (usi…User_2025-02-03-19-14-36-357 31 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Clickstream and Answer DetailsContent Hi all, I'm trying to work on a report where it displays the Answer ID, Answer Product and Contact Name who viewed the answer in a given period. I'm using the Cl…User_2025-02-03-18-13-34-376 44 views 4 comments 0 points Most recent by User_2025-02-03-18-13-34-376 Reporting & Analytics for B2C Service
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Create RightNow Report - show status changes/historyContent Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-20-04-40-826 40 views 1 comment 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service
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Display Contact Attachment in Customer Portal pageContent Greetings I am trying to make a report on the customer portal where the customer can view his/her attachments that are from their Contact record (image attached)…Niven 35 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Password Reset Reports/TrackingContent Hi, Has anyone found or created a report to track agents resetting their passwords via email? We are looking for the best way to track who is using this feature,…Letisha Ulmer 27 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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RN: Reporting on SR status changes (specifically from closed back to an open status)Content Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-17-31-02-102 17 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Date Format for Month YearContent We have recently upgraded from Feb 16 to Aug 17. In Analytics, we have noticed a change to the Month Year date format. Previously it would return it as 'Oct. 201…
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Mobile and Desktop/Laptop FAQ ViewsContent Hi there, I was wondering if anyone knew either how to create or if there was a report available that would be able to distinguish FAQ Views (Answer Views) on mo…User_2025-02-03-21-54-59-673 39 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Substitution URL for Attachments in Custom ObjectsContent Hi all, I've been using the below expression as a URL substitution in a report to allow us to quickly open attachments directly from the report. However the expr…User_2025-02-03-16-58-30-021 51 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Reports for C-level ManagementContent Hi Guys, There are many reports in the system but i wanted to ask for any suggestions for any kind of reports for top level executives in an organization. Regard…Sylvia S. 32 views 3 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
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Reporting Multiple contacts to each IncidentContent We add multiple contacts to each Incident. I need to create a report which lists each contact and the incident they are related to (including where they are not …
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Real-time answer escalation rateContent I am looking for a report that will give me real-time answer escalation rates. I am able to find it as a stats report but has anyone been able to find this as a …User_2025-02-03-20-11-26-342 29 views 0 comments 0 points Most recent by User_2025-02-03-20-11-26-342 Reporting & Analytics for B2C Service
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How to fetch the status history for an incident.Content Hello Everyone: I need to develop a ROQL query to retrieve the status history for each incident. Attached is the document containing the screenshot of the sample…Farhad Pagdiwala-120269 41 views 22 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service
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Sunday to Saturday - Week to date report - Date filter logicContent I am trying to have my report start running as a schedule and start on a specific Sunday. Then I would like each the report runs to include that day. So the firs…User_2025-02-03-20-12-47-837 35 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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conversion for vdt_none column not implementedContent Hi, I get this error when running a report. The report has a script which sends emails (200 at a time). conversion for vdt_none column not implemented This seems…User_2025-02-03-19-49-57-702 28 views 1 comment 0 points Most recent by user3511667 Reporting & Analytics for B2C Service
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Conditional Chat Link AvailabilityContent Hi, we have multiple syndicated conditional chat widgets and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicke…User_2025-01-31-17-30-10-462 25 views 3 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Exclude results if all survey questions are not answeredContent Is there a way to exclude survey response that does not answer all questions? The report is showing multiple lines where a respondent has answered one question, …User_2025-02-01-08-17-38-818 30 views 4 comments 1 point Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Determine Last Row in $rowsContent Hi All, I have an issue with a report I'm constructing that I'm hoping you can advise me on. I need to construct a report that calculates the average message res…Mike Griffiths 65 views 8 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Infolets - Can we create them from scratch?Content Hello, The Infolets that are provided in the Service Reports are right along the lines of what I am trying to do. However, I would really like to create one from…User_2025-02-03-17-20-52-637 40 views 2 comments 0 points Most recent by User_2025-02-03-17-20-52-637 Reporting & Analytics for B2C Service
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Include Send Rejected Msg account in Incoming Email Filter Details reportContent Hi all. I want to add the "Send Rejected Messages To" field from Mailboxes Incoming Email details to the 'Incoming Email Filter Details report (ID:227). I've had…User_2025-02-01-08-17-38-818 35 views 3 comments 1 point Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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How can you remove the quotation marks around the comma in an .csv file generated by a schedule?Content I have people who need to take the results of a report I'm automatically generating and sending to them and suck the data up into another process. But it appears…User_2025-01-31-02-50-15-254 19 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Joining Contacts and Accounts table on email addressContent Is there a way to join Contacts and Accounts in a report? I can do it in Excel with two different reports, but looking to try with just one. Essentially, we have…User_2025-02-03-18-13-34-376 32 views 3 comments 2 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Stretch or center a chart on a DashboardContent I built a Dashboard with a chart-only report on top and a grid report on bottom. Is there a way to center the chart or stretch it so there's not so much odd empt…User_2025-02-03-18-13-34-376 36 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service