Reporting and Analytics
Discussion List
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How to build a report to track "missed" toasts?Content I want to be able to see how often an agent is missing toasts. That is, how often an agent will let the toast message pop (3 times) and ignore it all three times…User_2025-02-03-19-17-24-977 33 views 3 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service -
'Agent Login' Report - Clarification on 'Login End Time'Content Hi, There is a delivered 'Agent Login Report' (Reports Explorer > Service> Agent Reports > Agent Login) that shows info on number of log ins, average time logged…User_2025-02-03-18-13-40-131 32 views 3 comments 0 points Most recent by User_2025-02-03-18-13-40-131 Reporting & Analytics for B2C Service
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How to report on Archived incidents sent with Attachments?Content Hi everyone, wishing you a nice weekend. I have a requirement to report on all Incidents sent from OSvC with an attachment in January 2017. I checked and the Arc…User_2025-02-03-16-51-39-328 52 views 4 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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REPORT: Filter on response to one question, and include answers to other questionsContent Example: I have a transactional survey with 10 questions. I want to create a report that shows only the responses where question 5 = Yes I want the output to sho…User_2025-02-03-22-34-08-805 27 views 7 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Questions Avoided- Smart AssistContent Is there a way to add a product filter to this report? Our Ask a Question page requires the customer to choose a product before submitting a question. I don't se…Kim Dante 44 views 1 comment 0 points Most recent by Chris van Es Reporting & Analytics for B2C Service -
Create Workspace accessible outside of chatContent In Oracle Right Now. I am trying to create a workspace that contains realtime reports. So far I have only been able to have it accessible as a chat workspace whi…User_2025-02-03-17-52-47-539 18 views 0 comments 0 points Most recent by User_2025-02-03-17-52-47-539 Reporting & Analytics for B2C Service
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Please deleteContent Please deleteUser_2025-02-03-19-49-57-702 13 views 1 comment 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Change Date Format in reportContent Hi, I was trying to change the date format as 01-May-2017.I tried changing configuration setting the date format was changed in workspace but it was not reflecti…sophia john 64 views 2 comments 2 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service -
Save as default valuesContent Hello All - Could you please let me know where does (in which table) system store the 'Save As Default' settings of an individual user. Regards, Manpreet SinghUser_2025-01-29-18-11-35-209 32 views 0 comments 0 points Most recent by User_2025-01-29-18-11-35-209 Reporting & Analytics for B2C Service
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Need help for calculating the days each status remain in for a given incident.Content Hello Gurus: While, I'm new to Oracle Service Cloud Reporting and Analytics, I've a specific requirement wherein we want to calculate the time (no. of days) for …Farhad Pagdiwala-120269 28 views 2 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service
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Chat Origins - using custom object fields?Content re: https://cloudcustomerconnect.oracle.com/posts/1da47425c4 I'm planning to implement something almost identical to this, though we don't use Engagement Engine.…User_2025-02-03-17-31-49-785 19 views 1 comment 0 points Most recent by User_2025-01-29-22-08-41-708 Reporting & Analytics for B2C Service
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Chat Origins with Engagement Engine - Analytics Cookbook RecipeContent Chat Origins with Engagement Engine Report on detailed sources of syndicated chats Author: Simon Kilgarriff Difficulty rating: (Beginner) Target persona: Anyone …Simon Kilgarriff-118560 41 views 2 comments 7 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service -
Displaying all rows in aggregate report, even those where count = 0Content Hi there, I have a report that shows me how many incidents of type A are assigned to each account with profile ID of X, filtered by the date range during which t…User_2025-02-03-18-15-18-780 30 views 3 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Filtering out from a report any incidents which are not the last (or most recent) incident assigned.Content Thanks in advance for any help - really appreciate it! I have a report that shows me several fields of the last incident related to all of my organisations. To a…User_2025-02-03-18-15-18-780 41 views 4 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Outer join not pulling through all incidents - just where they have a relationship to an incidentContent Hi, So: * Added a incident reference * Added transaction type * Added transaction id3 * Did outer join * Filtered transactions on type =**** and id3 in A,B,C The…User_2025-02-03-19-49-57-702 20 views 3 comments 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service
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Chat Total for Chats Received by QueueContent What expression will show me an accurate total of chats received (not necessarily completed) by queue? 95% of our chats filter through our contact center, but ma…User_2025-02-03-16-48-16-590 21 views 8 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Disabled Report Link Error when saving a report.Content I was looking at the following recipe: https://cloudcustomerconnect.oracle.com/posts/e767416f65 This looks like something I could really use. Not sure what I am …User_2025-02-03-16-51-39-328 46 views 1 comment 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Bring back earliest dates in seperate columns then combine to single rowContent I have this data. #s0 {font-family:Segoe UI ;font-size: 9pt; font-weight: bold; color:rgb(68,68,68);text-align: left; vertical-align: bottom}#s1 {font-family:Seg…User_2025-02-03-19-49-57-702 23 views 1 comment 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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How to select all when using IN LIST?Content * So I have a column I want to filter on. * Because it's free text, when I select "IN LIST", nothing is selected and I have to type stuff in. * I could either pa…User_2025-02-03-19-49-57-702 23 views 7 comments 1 point Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Total Incidents in Unresolved Status at a Given TimeContent I am editing this, because I realized I didn't even realize what it was I needed when I asked (head: meet desk) Essentially what I need is the ability to get a c…User_2025-02-03-22-22-34-586 31 views 18 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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How to pass one output column as a filter in another report using custom scriptContent HI All, I am very new to custom scripts and can we able to do the below requirement using the custom script. For example : In contacts level, we have a bank id a…User_2025-02-03-18-29-17-316 45 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Customer Response Show in HTML FormatContent Hi All, I am facing issue while calling a report in the Customer Portal template. In that the customer response column shows as HTML content but actually in the …User_2025-02-03-17-20-54-699 23 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Filter Text field as DropdownContent Hi Gurus, We have one text field in the custom object. While exposing a the text field in the report for the custom object, we need to choose the values similar …Mohana Gopal S-Oracle 28 views 13 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service -
Getting Clickstream data from our message baseContent Hello - We have a message base/banner on our home page of our knowledgebase site. At this time, the message that is on there has two links that we would like to …Hanna Page 16 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Want to display date format as FY16/FY17 so on, in a Report columnContent Hi All, In a report column I want to display as FY16 if Incident start date is between 01/Oct/2015 to 30/Sep/2016 and FY17 if incident start date is between 01/O…Ashwitha S-119365 12 views 4 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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NetPromoter Score (NPS) - Analytics Cookbook RecipeContent NetPromoter Score (NPS) Calculating Your NPS for the Last 7 Days Author: Simon Kilgarriff Difficulty rating: (Intermediate) Target persona: Marketing/Survey Anal…Simon Kilgarriff-118560 54 views 5 comments 6 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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Based on date, value should display in a Report columnContent Hi All, There are two columns in a Report. One is Date column which display date in DD-MM-YYY HH:MM AM/PM format and one is Items column (will display item names…Ashwitha S-119365 30 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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lost inbound emailContent Hi friends ! We have an issue : * A client called us trhought the phone * we created an incident on Agent Desktop * The agent sent a reponse by mail to the custo…User_2025-02-03-17-27-29-599 13 views 2 comments 0 points Most recent by User_2025-02-03-17-27-29-599 Reporting & Analytics for B2C Service
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Advanced Analytics w/ BI/Data Visualization for OSvC - Analytics Cookbook RecipeContent Advanced Analytics for Oracle Service Cloud via BI/DV Accelerators The adoption of business analytics across enterprises has seen a paradigm change over the past…Kenny Tietz-23935 102 views 4 comments 4 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service -
Live Chat Stats for a TV DashboardContent Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups. I have totals by queue but c…User_2025-02-03-18-52-34-989 14 views 3 comments 0 points Most recent by User_2025-02-01-08-38-15-811 Reporting & Analytics for B2C Service