Configuration
Discussion List
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activities that are assigned to technicians that works overnight at some point become inaccessible.Summary: Our client have told us that they have technicians that work overnight but we are currently finding that the activities that are assigned to those technicians a… -
Is there a way to link two properties in OFS?We have two properties in OFS "Activity Type" and "Activity Lable". When we change the Activity type the job updates with the correct name however the job tag (activity … -
APPLICATION FOR B2B CONNECTION ERRORSummary: There are four auto-configuration steps as part of enabling B2B Service and Service Logistics application in OFSC. 1) Oracle Field Service - Completed 2) Oracle…
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Condition time slotSummary: Good morning! I have created a new time slot. How can I condition it so that only one type of user has it available? Do I have to use a regular expression? Gree…Ivan Serafini 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How does OIC receive form fields vs activity fields?We had an activity field titled "Outage date and time" that we changed to a form field to use the date and time picker. However, when we complete jobs using the form fie…
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GrandParent External IDSummary: Hello Community, I had applied the functionality where we fetch Resource Ext ID, Parent Resource Ext ID on activity details page via "Set Property". This is wor…
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How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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Global Deployment by Oracle for Weely Maintenance Pack Question?Summary: Hello. Typically, when Oracle releases WMP, we have the choice to deploy it immediately or wait for the next quarterly update (roll ups). With our 3 environment…
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'concat' functionSummary: Concat function is not automatically reacting to changes in the properties? Content (please ensure you mask any confidential information): I used the 'concat' f…
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Field service: Option Suggest activity by location is not available under activity management.We are unable to find the "Suggest activity by location" option under activity management in field service. We followed the steps mentioned in oracle document, but we ar…Venkat Malepati 39 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Weekly Maintenance Pack 7: Routing DescriptionSummary: Weekly maintenance pack 7 Routing description: Is there more detailed documentation available to better understand the impact of this change Content (please ens…Robert Spurlock 44 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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Feasibility of Downloading Submitted Forms in XML or PDF Format from Oracle Field Service CloudSummary: I am exploring options for extracting submitted forms from Oracle Field Service Cloud and would like to know if there is any built-in functionality or feasible …
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Plugin SupportSummary: "Hello Community members, I'm looking to integrate Oracle Field Service Cloud (OFSC) with Oracle Maintenance Cloud to enable the creation of Follow-On Work Orde…
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step by step guide on how to install standard asset details plugin.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Arrival time of technician based on the Geocodes.Summary: Can we get the arrival time of technician based on the geocodes? Requiremnt is to get the ariival time populated up when technician reaches to the Work order lo…
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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Not able to get the SMS for the activity cancellation and appointment cancellation in OFSSummary:Hi Team, We got the mail for activity and appointment cancellation but not able to get the SMS for the activity cancellation and appointment cancellation in OFS.…
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Bulk Inventory Loading in OFS by using API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInveSummary:Hi Team, We got the business requirement as Bulk Inventory Update by using Rest API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInventories Please find …
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Can you modify the script that runs after selecting approve or reject?Summary: Hi, we need help here, the client needs that when the "Approve or Reject" button is selected in the email message that the line manager receives after a subordi…
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Main MenuSummary: In the Commercial Manager profile, for example at https://telefonica-ar.test.fs.ocs.oraclecloud.com/, the ALIJ user appears as Manage and Route without having i…Daniel Lacherra 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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configure button on formSummary: not OOTB provided by Oracle Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snip…
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If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS.Summary: If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS by using API or in Bulk activity/appointment cancellation or manu…
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How can we check the Database,table,index growth size in Inventory Management FunctionalitiesSummary: Hi Team, We have faced the performance issues with Inventory Management Functionalities during the inventory transfer. So can you please let us know how can we …
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 301 views 11 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Become a Certified Field Service ImplementerSummary: Hola buenas tardes! No se si es el lugar correcto en donde tenga que hacer esta consulta. Estoy por realizar la Certificación del curso 'Become a Certified Fiel…
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DKIM Configuration in Oracle Field ServiceSummary: Oracle Field service should configure DKIM Content (required): We are using OFS mails to manage the notifications with our technicians, dispatchers and customer…Josechu Mena 231 views 11 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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How to integrate OFS access logs into a OCI account?Summary: Hi, we are implementing OFS and one of our security team's requests is that we need to have access to a complete log of user access to OFS, including a timestam…