Customizations
Discussion List
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Fetching logged in OSvC user Id on load of OPA interviewSummary: Dear All, We have requirement of fetching logged in user's ID on load of OPA interview. This is needed as we have different OPA interviews to be visible based o…Sandip Mitra 51 views 1 comment 0 points Most recent by Cecilia Mireles-Support-Oracle Intelligent Advisor for B2C Service -
Is there a way to run a customization when a user navigates away from a certain screen?Summary: We have an OIA customization that we want to run when a user navigates away from a certain screen. We've added a custom property ("screen") to the relevant scre…Andrew! 51 views 4 comments 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a… -
Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …Shirley.Q.Motiv 71 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 81 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…Muthulakshmi 51 views 3 comments 0 points Most recent by Muthulakshmi Intelligent Advisor for B2C Service