Setup and Maintenance
Discussion List
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How to add multiple product group under service usage?Summary: We want to define product groups for multiple Customers and want to use them as Covered levels(Product Groups) in the Subscription management system. Content (r…Sudeep Rao 41 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
Services not available under ToolsSummary: Services is not visible under Tools Is there any role that needs to be added ? or any steps to be followed. Content (required): Version (include the version you…Noorfatima Inamdar 11 views 2 comments 0 points Most recent by Noorfatima Inamdar Subscription Management -
Is it possible for users to search subscriptions by using taxpayer ID information?Summary: Need to add taxpayer field in the advanced search of Oracle Subscription Content (required): Users want to search subscriptions using taxpayer ID information wh…Oscar Milan-Support-Oracle 41 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management -
Associated Asset tab is not showing for 'Subscription' type itemSummary: Hi All, We are using item with attribute Sales Product Type as Subscription When we add such item in subscription product the Associated Asset tab is not showin…Abhishek Nirgudkar 61 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management -
I want to sent email notification to subscription creator if there is any error while validating andSummary send email notification for validation error while validating subscription to subscription creatorContent I want to write condition in groovy script to sent emai…AnoopPillai 57 views 1 comment 0 points Most recent by Andreea Cotetiu-Oracle Subscription Management
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New Payment Method in Subscription ManagementSummary: Customer wants to add New Payment Method in Subscription Management which needs to be sent to AR. Not finding any document related to same. Content (required): …ShishirSopariwala 41 views 3 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management
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Conflicting Job RolesSummary: We have a few custom roles defined using the standard subscription specialist role and some of them when combined together conflict with user access. Content (r…Niladri.Biswas 151 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management
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What would you like to know about Subscription ManagementContent As we start to ramp up Customer Connect webinar sessions over the next few months, we want to reach out to our users to see what you are most interested in learn… -
Is it possible to configure territories to filter user access to only customers and subscriptions?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the qu…Ed Gomez-Support-Oracle 21 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
How does item specification 'Service Duration Type = Variable' works for inscluded warranty?Summary: Hi All, We have a requirement where Sales Admin should enter the included warranty duration during Sales Order creation. If we are using 'Service Duration Type …Abhishek Nirgudkar 53 views 1 comment 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management
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Approval of subscription based on user's hierarchy.Summary: Hi All, Can we establish the approval flow in BPM which is based on user's hierarchy. Eg: UserA -> ManagerA UserB -> ManagerB When UserA creates Subscription it…Abhishek Nirgudkar 11 views 3 comments 0 points Most recent by Abhishek Nirgudkar Subscription Management
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How do users make updates Meter Definition Templates from Subcription Configuration**This post was created as part of a How to Service Request (SR Release: [22B] Summary of the question: Currently under the Subscription Configuration area, users can on…Ed Gomez-Support-Oracle 21 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How To Add Renewal Type at Subscription Product level auditing**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We weren't able to find the Renewal type attribute in the Manage A…Nilesh Deshpande-Oracle 31 views 1 comment 0 points Most recent by Nilesh Deshpande-Oracle Subscription Management
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Unable to add new Business Unit using Subscription rulesSummary: Trying to add a new Business Unit in subscription rules setup and not able to see the newly created BU. How to add the BU to the subscription rule any idea? Con…User_2025-02-10-08-29-32-636 261 views 4 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management -
Discounts added in Coverage is not getting sync to B2B Parts Detail ScreenSummary: Hi All, We have given discount to Customer Support (Business Process) which link to Customer Part Shipment Service Activity Code. For an Extended Warranty Subsc…Abhishek Nirgudkar 41 views 4 comments 0 points Most recent by Abhishek Nirgudkar Subscription Management
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Primary Unit of Measure for Subscription ItemSummary: As per the documentation for Subscription Management for the Subscription Item it says to set as 'Each' But the items defined for Subscription are going to be m…Guru Raghavendra 21 views 2 comments 1 point Most recent by Guru Raghavendra Subscription Management
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Is it possible to configure territories to filter user access to only customers and subscriptions?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the qu…Ed Gomez-Support-Oracle 21 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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Is there any way to automatically hold subscription product line when bill line is interfaced to ARSummary: Is there any way to automatically put subscription product line "On Hold" Status when any bill line is interfaced to AR without any manual intervention Content …Kumar Kartik Jain 41 views 7 comments 0 points Most recent by User_2025-02-10-08-29-32-636 Subscription Management
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How to enable access to Manage Contract Time Unit Mapping task?Question : How to enable access to Manage Contract Time Unit Mapping task? **This post was created as part of a How to Service Request (SR) Release: [21D] Summary of the…Ed Gomez-Support-Oracle 42 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How To Modify/Amend Billing Frequency Of Active Subscription?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: The user wants to modify/amend the Billing Frequency of Active Sub…Alexandra Rabaea-Support-Oracle 31 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management -
Usage Rating - Not a Generally Available FeatureSummary: As we understand not all environments are equipped with the Usage Rating feature in Subscription. It is available on-demand basis and needs to be worked with Or…Guru Raghavendra 21 views 3 comments 0 points Most recent by Guru Raghavendra Subscription Management
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How to link the OSM user to the PersonSummary: I created the user before I add to the Person tab. I tried to use the link user account check box to link both together but it didn't happen. Please let me know… -
Not able to trigger product based SLA on Service request based on coverage assigned in PIMSummary: We created an item through Product Information Management and assigned particular value to Standard Coverage in it. We have enabled Subscription based Entitleme…
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No IB record found in 'IB Reprocess Program' after shipment to create Included warranty.Summary: After shipment of an Item which is associated with an included warranty Asset is getting created but there are no records to reprocess in 'IB Reprocess Program'…Abhishek Nirgudkar 21 views 2 comments 0 points Most recent by Abhishek Nirgudkar Subscription Management
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Is there any OOTB feature to sync Sales cloud accounts to Subscription Cloud?Summary: Content (required): We are implementing both Sales Cloud and Subscription Cloud. Using Manage Customers, customer accounts can be created in Subscription Cloud.…
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Sales – Understanding How to Customize Subscription Management: AR and RMCS integration, 25 SeptembeContent Submit your questions for the Sales – Understanding How to Customize Subscription Management: AR and RMCS integration session to have them answered during the li…
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OSM - Quarterly and Semi-Annually Billing Frequency impact the TermsSummary: I set up Quarterly and Semi-Annually in the Manage Subscription Time Unit Mappings table for the billing frequency. If the subscription term is 6 months, It wil…Mary Tse 31 views 8 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management
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OSM - Schedule Process - cannot see other user jobsSummary: I would like to see the job submitted by another user in the system. I did the search by 'Submitted by', I cannot see it. Am I missing the role access setup in …
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Covered Level tab under subscription product for items with "Subscription" Sales Product TypeSummary: Can we display Covered Level tab under subscription product for items with "Subscription" Sales Product Type. Content (required): Covered Level is displayed for…
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How can we track usage for a contract which is still not billed to customer?Summary: The billing cycle is Quarterly. We want to know the usage in between quarter for the contracts. Is there any standard way to track it? Content (required): The c…