Charges
Discussion List
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
Unable to bill resources with resource instances at the time of Service order debriefSummary: We are unable to bill Resource with resource instances at the time of Service Order debrief in Service Logistics even when price list has been defined for these… -
Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There…Satya Balakrishnan-Oracle 1 view 0 comments 0 points Started by Satya Balakrishnan-Oracle Service Logistics
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Service Logistics - Pricing Integration PresentationSummary Overview of how Service Logistics calculates Service Charges using Pricing CloudContent Overview of how Service Logistics calculates Service Charges using Pricin…
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Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…Satya Balakrishnan-Oracle 11 views 4 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the … -
Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 11 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo…hussamyousufkunju-Oracle 64 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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User can submit charges from WO UI but not using REST APISummary: User can submit charges from WO UI but not using REST API Content (please ensure you mask any confidential information): User with Job Role "Customer Service Re…
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Converting Depot Repair through Import Management or FBDI from EBS 11iWe are converting data from Oracle EBS 11i to Oracle Cloud. Would like to understand how Depot Repair and all related objects (Service Requests, RMA and Work Orders) can…Shubhanshu_Chandra 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
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Manage Work Orders and Charges page remains blankSummary: Manage Work Orders and Charges page remains blank. Work orders created are not displayed and not be searched from any search option. We are using common user in…
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Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…Nittin Sharma 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…Abhishek Sinha 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…Muthukumaran J 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …Abdelrahman Salah 11 views 2 comments 0 points Most recent by Santosh Lingannagari Service Logistics
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How to stop Subscription/warranty contracts getting applied automatically on service charges.Summary: We have requirement that if field service technician finds out that there is physical damage or user created damage and it should not be covered in any contract…
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Currency in Charges tab under Manage Charges and Estimates PageSummary: Do we have an API to Update the Currency in the Charges tab under Manage Charges and Estimates Page Content (please ensure you mask any confidential information…
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Coverage Discount is not applying on RMA Work OrderI have defined Coverage Level Discounts on certain Service Activity, Created Subscription in Subscription management, add the Warranty Item create in Product information… -
Can customization be done for service logistics object?Summary:What kind of customization can be done in Fusion service logistics object? Content (please ensure you mask any confidential information): Version (include the ve…
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Is the Integration between Service Logistics and B2B planned in any upcoming Oracle future release?Summary: Is the integration between Service Logistics and B2B planned to be delivered in any upcoming oracle future release? The asset and Bill-To fields are editable in…Sandhya Thakur 21 views 1 comment 0 points Most recent by Peddiraju Peddineni-Oracle Service Logistics
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Unable to see Subscription Number in Depot Repair Workbench.Summary Unable to see Subscription Number in Depot Repair Workbench.Content Hi, In Subscription Management module we have defined Subscription for an Asset Number and we… -
How to identify Warranty Coverage in Depot Repair WorkbenchSummary: We have created a Sales Order for performing the Repair Work on a Product. How can we identify the Warranty Coverage of the Product/Serial Number and accordingl…Abhishek Sinha 101 views 13 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Amount/Price is null in Manage Charges and Estimates PageSummary: Amount and Your Price fields are shown null in Manage Charges and Estimates page in Service Logisitics. Is there any setup which is missing? Content (please ens…
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Attribute WorkCenterId in WorkOrderOperationEO is required. Work center for operation 10 is not actiSummary Unable to post charges for a work order in Service LogisticsContent I'm using Service Logistics and I'm trying to post charges for a generic work order created i…Riccardo.Quaglia-Oracle 118 views 6 comments 0 points Most recent by John Olszewski-Oracle Service Logistics -
Depot Repair Work Bench - A rule/validation before posting of the debrief chargesHi, Wanted to check if there is a provision to bring in a rule/validation before posting of the charges. This is to cross check if all the required values are updated on…