HR Help Desk
Discussion List
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Oracle Fusion Redwood HR HelpdeskSummary: Currently we are using Oracle Fusion Classic HR Helpdesk. We would like to move to Redwood features. Could you please how to move to Redwood HR Helpdesk? Also d… -
Next Gen HR Help Desk - Issue while creationWe are facing an issue while creating a service request. We have a User with below roles but still we are not able to create the service request from Quick action "Creat… -
Newly created category is not displaying any milestones after raising Service Request in HRHelp DeskSummary: Hi Team, We have a requirement to create new categories in the HR Help Desk. We have created the same called Minor Injury category and it is reflected while cre…
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I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…
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Knowledge Management ApprovalsSummary: Are there any approvals in Knowledge Management? Content (required): Client would like to have an approval before publishing or deleting knowledge articles. The…
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Could you suggest a way to centrally manage the preference for "Preferred Knowledge Locale"?Greetings Oracle community, we hope this message finds you well. Our team is currently exploring the possibility of centrally managing the "Preferred Knowledge Locale" p…
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Email Notifications are not working after 23BSummary: Email Notifications are not working after 23B Content (required): We have configured the following notifications in Help Desk and they were working fine prior t…
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HR Helpdesk Classic and Redwood ReportsSummary: Are there any delivered reports for the classic and the redwood? I was searching the knowledge base and only found the infolets. Content (required): Version (in…
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Data import to the Knowledgebase using REST APIHas anyone attempted to perform a data import to the Knowledge Base using REST API? If so, could you share your experience regarding the ease of use, challenges faced, a… -
How to get list of value in Custom Field based on CategorySummary: Hi, I had created one custom column and choose field type as Choice List (Fixed) and assign Lookup Type. I need to show the list of value of the custom column b… -
Next Gen Help Desk - Field Triggers in Visual BuilderSummary: Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk Content (r…
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Need clarification on User Subscription utilizationSummary: Will the Inbound Email communication be considered as a separate user and utilize one user subscription license Content (required): Hi All, This is for my basic…
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Can we set Primary Point of Contact so it doesn't auto populate?Summary: Wondering if it is possible to edit the Primary Point of Contact (PPOC) field so that it doesn't update with any name when opening an SR, this currently shows t… -
Read Only CheckboxesHi, when a checkbox is set to read only, the value displays as On/Off. This doesn't make sense from a user point of view. Is there any way to change this to display as Y…
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How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co…
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Want to link the HR Help Desk tickets to configured Action and Action plans. Is there is a template?Summary: Template to link Action & Action plans to the HR Help Desk tickets Content (required): We want to link the HR Help Desk tickets to configured Action and Action …
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Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…
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Is there a way to search HR Help Desk Service Requests by Person NumberSummary: Is there a way to search HR Help Desk Service Requests by Person Number? Content (required): Wondering if there is a way from HR Help Desk My List - Search to s…
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Change a Start DateSummary: Change a Start Date Content (required): We have a worker that has been added to the system as of the 8th of May. This is a Bank Holiday so their start Date need…
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How to conditionally display a Section in HR Helpdesk based on user role (through VB studio)Summary: We would want to conditionally hide "browse popular article" section in my help page. It should be visible for only line manager and for employee it should not …
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How to manage Restriction/Control of visibility of Service Requests to HR Helpdesk administrators?Content (required): Currently a Helpdesk Administrator can view all Service Requests raised in the fusion by the employees. We have a requirement where we want to restri… -
Is Case Management part of NextGen Help Desk?Summary: Could someone please help me understand if Case Management is part of NextGen Help Desk? Content (required): We are implementing NextGen Help Desk and would lik…