HR Help Desk
Discussion List
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Can we Create a Saved Search in Redwood?Summary: Create a custom saved search Content (required): Is there a way to create a custom saved search in redwood without just editing the defaults? Example is I want … -
massive removal of knowledge articlesSummary: remove multiple articles from the knowledge Content (required): Is there any way to massively delete articles from knowledge? Thanks Best Regards Gianfranco Ver…
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Significance of Job Title and Phone NumberSummary: Upon creation of HR Help Desk request in Redwood template, there are couple fields like Job Title and Phone number under contacts and Team members section. Curr… -
NextGen Help Desk Action Plans - migration from a instance to anotherSummary: Redwood NextGen Help Desk - Action Plans Migration Content (required): Hi, we are in the process of migrating NextGen Help Desk to a new environment. Can anyone…
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Queue assignment rulesSummary: Hi Team, We have requirement to define the queue assignment rules based on two different rule set. 1. Based on category & Legal Employer of the primary point of…
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Adding Employee Details to SRs (Next Gen)Summary: Content (required): Has anyone been able to add employee details to SRs? We would like view specific details related to the primary point of contact based on SR…
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Can we remove [External] in EmailsSummary: Content (required): Is it possible to remove the [External] part from emails sent by the environment? Client mentioned that the employees may mistake them for u…
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Loading users and Workers using HCM data loadSummary: Hi If any one is aware how to load large volume of users/workers through excel file (possibly HCM file load?), please share steps and navigations. thank you ! C…
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Redwood:Next Generation HR Help Desk - Monitoring Milestones for the HR Helpdesk RequestSummary HR Helpdesk Milestones Content (required): How are you monitoring your milestones in HR Helpdesk. Are you using the email notifications? Version (include the ver…
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Additional Contact Messages and Responses visibilitySummary: Our client is wanting to understand what visibility the additional contact on a SR would have, particular around messages to the Primary Point of Contact from t…
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Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
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Knowledge Management Preview ArticleSummary: A button to first preview the article for them to check how it looks like when published Content (required): Preferably in Redwood: Is there a Preview button to…
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How is it possible to automatically fix the timezone of all users, per the country that they are in?Summary: Right now, all users have UTC as their time zone. However, we have users located in different countries, thus, they are in different time zones. How is it possi…
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Alert Composer & Visual Builder Studio demo requestI am reaching out on behalf of our Cloud HCM Community, and we are currently seeking a demonstration on a couple of topics related to the Cloud HCM platform. The topics … -
Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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Change Default Font Text and Sizes for Rich Text BoxSummary: Is it possible to change the default font text and font sizes in the Rich Text boxes when creating a knowledge article? Content (required): Our client would lik…
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HRHD Knowledge articles character limitationSummary: Hi, my client is requesting the character limit for HCM-FAQs and HCM-Solution sections. We need the character limitation for: HCM-FAQ FAQs - #? Answer - #? HCM-…
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Service Request Header SQL PredicateHi all, I have been trying to set up a custom condition for the 'Service Request Header' object, but it isn't working for me. I have even tried creating a very simple SQ…
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Set Up VB Studio to Extend Oracle Cloud ApplicationsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): OU Resources How-to : set up VB Studio Videos : E… -
HCM Release Readiness Updates Published 6/2/2023Summary: Hello Everyone! I wanted to let you all know that the 23C New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Oracle Fusion Redwood HR HelpdeskSummary: Currently we are using Oracle Fusion Classic HR Helpdesk. We would like to move to Redwood features. Could you please how to move to Redwood HR Helpdesk? Also d…
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Next Gen HR Help Desk - Issue while creationWe are facing an issue while creating a service request. We have a User with below roles but still we are not able to create the service request from Quick action "Creat…
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Newly created category is not displaying any milestones after raising Service Request in HRHelp DeskSummary: Hi Team, We have a requirement to create new categories in the HR Help Desk. We have created the same called Minor Injury category and it is reflected while cre…
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I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…
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Knowledge Management ApprovalsSummary: Are there any approvals in Knowledge Management? Content (required): Client would like to have an approval before publishing or deleting knowledge articles. The…
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Could you suggest a way to centrally manage the preference for "Preferred Knowledge Locale"?Greetings Oracle community, we hope this message finds you well. Our team is currently exploring the possibility of centrally managing the "Preferred Knowledge Locale" p…