HR Help Desk
Discussion List
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Is it possible to populate the SR number & agent signature when composing messages?Summary: Content (required): Is there a way to auto-populate the SR number or a link back to the original SR when using the Redwood Help Desk platform to compose message… -
in employment information, the system first shows old employment relationships and not current onesSummary: By logging into the system as a help desk operator, going into the detail of a SR and clicking on the name of the main contact going into the employment informa…
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Can Knowledge Locale naming be changed?Summary: Changing of Knowledge Locale names Content (required): Customer would like to use Knowledge Locale, however they do not agree on how they are named. They would …
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Include SR details in Resource Added NotificationSummary: How can we add basic details such as SR subject or SR number to our notification? I was unable to find the above fields in this object, and have not been able t…
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Is there a way to mass 'cancel' tickets in HR Help Desk?Summary: We had a shared inbox forward emails to the HR Help Desk, but instead of just forwarding the current emails it forwards all the historical emails, so it created… -
How Popular Knowledge Articles are sorted under my help?Greetings, I would like to inquire if anyone within the esteemed Oracle community possesses knowledge pertaining to the method by which Popular Knowledge Articles are ar…
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HR Help Desk > Develop Employee Transport RequestSummary: HR Help Desk > Develop Employee Transport Request Content (required): Hello All, Our client employee may require private transportation services to airport, doc…
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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?Summary: I have a question about the analyses/reports in the HR Dashboard. Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next… -
Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…
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Could someone help me identify the error in the trigger script?Summary: We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a spec…
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Redwood HR Help Desk - Create notification - Subject lineSummary: Hi Experts, I need some advice regarding the notification which is sent to the employees when a request is created. I have created an object trigger against the…
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Missing Primary Point of Contact and Assigned To when Ticket Has been assignedSummary: The "Primary Point of Contact" and "Assigned To" fields are showing as blank on the main agent UI after a ticket has been assigned or moved into a different sta…
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Redwood - HR HelpDesk Resource Manager, Resource Teams, Resource Hierarchy, Resource OrganisationSummary: Hi All, Is there any documentation on Resource Organisations, Resource Hierarchy, Resource Manager and Resource Teams. I am unable to find sufficient informatio…
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How we can add custom field in Help Desk main landing pageSummary: How we can add custom field in Help Desk main landing page have added some custom fields through application composer. Now, i want to add those custom fields in…
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Why are not all categories available in Create HCM-FAQ?Summary: When we wanted to select a category we realized that not all of them are there and we want to know if we need a process or what we need to do to get the categor…
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Redwood -HR Helpdesk - Prevent an External Contact from creating a requestSummary: Hi Is it possible to prevent external contacts from creating a request when they email the mailbox where requests are created from. Content (required): For exam…
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What is Partner Management in Oracle Fusion?What is Partner Management in Oracle Fusion? And how it is related to HR Helpdesk?
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Security Views for Disciplinary and Grievances reportSummary: Security Views for Disciplinary and Grievances report Content (required): Hi All, Is there any secured views available for disciplinary and grievances report? I…
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Reschedule Elastic Search PublishSummary: Reschedule oder Cancle Elastic Search Publish Content (required): I have a question about Elastic Search Publish and I hope you can help me! The user who create…
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How can we do the changes on HelpDesk Landing Page UI?Summary: How can we do the changes on HelpDesk Landing Page UI? Content (required): We are trying to do changes on the HelpDesk Landing Page like Adding Creation Date an… -
Redwood - HR Helpdesk23C - Knowledge CategoriesSummary: Hi Where can I find any documentation on setting knowledge article categories? Thanks Martina Content (required): Version (include the version you are using, if…
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Is it possible to include third party employees as agents/resources in HR Helpdesk?Currently in HR Helpdesk we can include only employee or contingent workers as resources/agents. Is it possible to include third party employees as agents/resources in H…
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Redwood - HR Helpdesk - Email Profile OptionSummary: Hi I need to draw on your expertise. We are currently on version 23C of Redwood HR Helpdesk of a new implementation. The profile option SVC_OUTBOUND_EMAIL_FROM …
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Is there any document which highlights the difference between HR Help Desk Classic and RedwoodSummary: Is there any document which highlights the difference between HR Help Desk Classic and HR Help Desk Redwood (NextGen) Content (required): I am looking for some …
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Agents can manage and modify only THEIR OWN Service Requests?Summary: 1) Would it be possible that Agents can manage and modify only their own assigned Service Requests? 2) Is point 1) doable if Agents are able (and have the role)…