Get Started with Redwood: Oracle Cloud SCM and Purchasing
HR Help Desk
Discussion List
-
How to restrict the list of value of status field - Visual builder studio HelpdeskHi, On the redwood nexgen helpdesk page, I would like to restrict the list of values available for the "Status" field. As employee, when they create the service ticket, …DivyaMurari.Rajasekaran 93 views 4 comments 0 points Most recent by DivyaMurari.Rajasekaran Help Desk -
How long will Oracle archive the HR helpdesk data requests?How long will Oracle archive the HR helpdesk data requests? If yes, could you please help us the configuration to accommodate the requirement. Thanks, Dinesh S -
Do we have Next Gen log for tracking the names who have updated the service requests?Summary: Is there a log or tracker which can let us know which Agent has made any kind of changes on the service ticket? Changes can be reassignment of service request o…
-
In HRHD, want to limit Statuses LOV available when updating SR as an employeeSummary: Employees should not be able to change an SR status to other than New or Resolved Content (please ensure you mask any confidential information): Version (includ…
-
NextGen HR Helpdesk Mass Update FunctionalitySummary: After configuring the new Perform Mass updates to Help desk requests in the redwood experience, I'm unable to determine how to utilize the new feature. Content …
-
how to make LOV depended in VBSSummary: how to make LOV depended in VBS Hi, I have a requirement, I want to make Assigned to Lov depended on Agent Category. Once i select agent category the agent name…
-
Mass Updates to Help Desk Requests in 23C ReleaseGreetings everyone, I'm curious about the capabilities of the 23C release for the Next Gen HR-Helpdesk regarding mass updates. Specifically, I'd like to understand how t…
-
Can't add resources to Help Desk QueueSummary: When trying to add an employee to a help desk queue, they do not appear within the search results. Trying to understand if there is some type of restriction or …
-
What is the functionality of My Messages and new MessagesSummary: Hi Experts, I am seeing My Messages and new messages against quick action tiles against employee, Admin but no data is available in the tiles. What is the funct…
-
where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
-
Where to find this fields of AttributeDetails under ManageServiceAssignmentobjects of HrHelpDesk?Please help me in finding the correct table that holds the info of highlighted fields/attributes that are present in the attached snapshot. -
where we can find these field in backend tables?Navigation : My Enterprise > Offerings > Service > Opt-In Features. could you please help me to find the Field as mentioned in the above snapshot?
-
Tags for Routing in HR Helpdesk Next GenSummary: Using Tags for Routing in HR Helpdesk Next Gen Content (required): I read in the doc that you can use tags for routing. However, I am missing some information h… -
"What do you want to do today" RemovalSummary: Remove "What do you want to do today?" section Content (required): Is the removal of the "What do you want to do today?" section possible? Or at least edit some…
-
How to delete a comment from Authoting comment section in History page of an article.Summary: How can I delete a comment from this section? see img. Content (required):
-
hide or remove the conversations tabSummary: hy, is it possible to hide or remove the conversations tab in the SR details ? thanks, Best regards Gianfranco Content (required): Version (include the version …
-
How can I gain access to the screening services if I am also a supervisor in Oracle?Summary: How can I gain access to the screening services if I am also a supervisor in Oracle? My team handles screening so I need access as well Content (required): Vers…
-
Action plans limited by SR CategorySummary: Is there a way to limit the list of action plans displayed based on the category selected on the SR? I know we can create action plan categories, but they dont …
-
Redwood HR Help Desk vs Classic HR Help DeskSummary: If you're interested in understanding the key differences between Redwood and Classic HR Help Desk, I invite you to read my latest blog post. Explore the advant… -
Redwood HR Helpdesk 23C - Queue Security - Quick QuestionSummary: Hi All, I have a quick question about queues and agents. If an Agent is not a member of a queue, they create a request and assign it to that queue. Should they …
-
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
-
Is it possible to enable users to give feedback ?Summary: Is it possible to enable users to give feedback on the service performed by the HR Help Desk Team on a specific Request (SR)? Thanks Gianfranco Content (require…
-
How can I activate/enable the following service preferences in HR Helpdesk Next Gen?Summary: How can I activate/enable the following service preferences in HR Helpdesk Next Gen? Content (required): How can I activate/enable the following service prefere…