HR Help Desk
Discussion List
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Show BU/Company Name of Employee IssueSummary: Is the Business Unit or Company Name of the employee able to be shown in the SR? We are using Redwood Help Desk. Content (please ensure you mask any confidentia… -
helpdesk Dashboard and Request - Unable to show other user on ticket informationSummary: helpdesk Dashboard and Request - Unable to show other user on ticket information Content (required): Version (include the version you are using, if applicable):… -
How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…Silvia Stangarone 26 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
How to customize the notification that arrive once a message in internal conversation are sentSummary: I'm testing internal conversation for redwood hr help desk and once I send a message, to the TO user (who receive the message) is sent a bell notification, belo…
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How to display the value of a toggle switch in Agent Details page (parent page)?Summary: We have a toggle switch in the agent details page or the parent page. Whatever be the value of it - true or false, it always shows 'O' in the parent page. How c…
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Admin Access for Case ManagementSummary: We are trying to configure the Administrator role for Case Management where the user should be able to access the Cases belonging to their BU and should be able…
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Help Desk Deep LinksHi, I haven't been able to find any documentation on what deep links are supported in HRHD. It would be really useful if we could use links to open a request of a specif…
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Change Status Wordings in Landing PageSummary: Change from Resolve to Resolved Content (please ensure you mask any confidential information): Customer would like to know if it is possible to change the wordi…
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How to set "Assigned To" field to AOR (like payroll respresentative)Summary: We would want to know that if we can have the "Manage columns" helpdesk filter based on AOR (Area of responsibility) like Payroll representative. We would like …
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How to manually modify the effective end date of a party usage without Customer Data Management?Summary: I'm not able to identify resources from Resource Directory because the EFFECTIVE_END_DATE is prior to the today year/date, so I need to update this value withou…
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Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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anonymize the name of help desk agents within SR messageshi, How you can anonymize the name of help desk agents within SR messages. Thanks Gianfranco
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display a message entirely in a service requestHi, I would like to know if there is a way to be able to view a Service Request message entirely, without having to expand the section (either by operator or by user) Th…
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Oracle table information for the help desk moduleHi, we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information? Which employees did a search on HR For…
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the title of the SR if it is very long is not read completely inside the "parent page"Summary: Hy, When handling a Service Request in the "parent" page it does not read completely the request title entered by the requester (if very long) I attach a screen…
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Object Link / Relationship List of Values not updatingHello - I have updated the 'Enabled' Object Link types via Manage Object Link Types. However when I go into a Redwood HRHD Request and use the 'Create Relationship' opti…
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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Where can I find how to add the 'group by' feature within HR Help Desk?Summary: I'd like to add in the 'Group by' feature dropdown within HR Help Desk but cannot find any guidance on how this is done. Can anyone point me in the right direct…
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Is there any cost associated with enabling help deskSummary: Content (please ensure you mask any confidential information): Is there any cost associated with enabling help desk Version (include the version you are using, … -
the name of contigent workers is not visibleSummary: Hy, we have a problem in Production Einvoirement whereby when a contingent worker opens a service request, in the agent's help desk interface the temporary work…
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Table name to export the SmartText configured in HR HelpdeskSummary: I am looking to export the SmartText configured in HR Helpdesk in the BIP Report. Please share the table name with me to export the details and table names for …
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How can I create a report to show when any employee has submitted their elections?Summary: would like to see when any employee has completed their benefit elections but showing it submitted. Content (please ensure you mask any confidential information… -
People Assist Requests - Category fieldHello, does anyone know why dropdown values for Category field is not displaying when attempting to create a service request in People Assist? Can someone help me? :( Re…
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HR Helpdesk Agent cannot see created queuesSummary: Content (required): Implementing HR HelpDesk 23B Redwood for a client and I am having issues being able to see the queues created through HR Queues by an employ…
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HR Help Desk Milestones not CompletingSummary: Milestones for First Response and Resolution are set up, yet they are not automatically completing based on rules set up. Content (please ensure you mask any co…
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Restricting Access to SmartText and Hiding SectionsSummary: Client asked about "user group" functionality for SmartText Templates (similar to knowledge articles), and about modifying aspects of the popup for entering use… -
How to prevent creation of child SRs when actions are added to help desk requestsSummary: I'm exploring the option of adding actions and action plans to help desk requests. But when doing so, for each action that I have added a child SR is getting cr…