Category 272
Discussion List
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Real Time Chat Agent AvailabilityContent Hi All, I am looking for a workaround on how to get the real time OSC agent's status (available , unavailable) and give this information to external website, say…User_2025-02-03-19-33-00-494 38 views 4 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Communication Channels -
Multiple instances of Syndicated Proactive Chat with Engagement EngingeContent Hi there- We are looking to use multiple instances of the Syndicated Proactive Chat based out of one interface by using the Engagement Engine. What is the best w… -
When can I restart a chat session?Content Hi all, I would like to know when you can restart a chat session. I have tried to replicate this casuistry in all possible ways, but still nothing is reflected.Monica Valois 13 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Live Chat Flag / AlertContent Not sure this is possible but looking for a way to flag or alert an agent to a particular phrase on Live Chat. So if a customer was to say a specific phrase it c…User_2025-02-01-08-30-02-803 26 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Customer Type based Chat Greeting MessageContent Hi All, I have Sales and Support type of Chat users. I am passing Category values along with the Chat URL for this. I would like to have separate Chat Greetings …User_7ANNM 56 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Desktop agent client - default login chatContent Hi, I am new to this tool and I am looking for setting default Login status (as logged in) chat agent when he login to Oracle service cloud desktop client. Thank…
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Co-Browse does not loadContent Greetings When I try to load Co-Browse, I would get an error regarding having the wrong version browser and I have attached an image of the pop up error. I belie…
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POC - Oracle Chat Bot or Virtual Assistant Integration in our customer mobile app - regContent Hi, I am new to RN and Chat Bot / Virtual assistant. I am doing a POC for one of our client to integrate the Chat Bot into our Native Mobile App. I would like to…User_2025-02-03-19-41-15-798 25 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Chat avatar - change to male avatarContent On our current chat screen that is presented to our customers, the chat avatar next to the chat agent's name looks female. We'd like to be able to change that av…User_2025-02-03-18-33-43-372 23 views 3 comments 1 point Most recent by User_2025-02-03-18-33-43-372 Communication Channels
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Chat Availability AlertContent Is there a way to create some type of Pop-Up Alert that could warn Supervisors that there weren't any available agents on Chat (during our regular business hours…User_2025-02-03-19-20-36-805 22 views 4 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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Controling when Chat Transcripts are sent.Content Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat. Wha…User_2025-02-01-08-44-37-989 18 views 4 comments 1 point Most recent by User_2025-02-03-17-20-30-666 Communication Channels
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Assign a Chat in queue to an agent?Content Hello, Is it possible to assign a chat that is in queue to a specific agent? We have customers waiting to chat with us, but is it possible to 'jump the queue' by…Kwabena Adjei 17 views 5 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Create a rule to hide a chat queueContent I need to hide a queue so it does not receive transfers from other queues. Eg .: Queue A can receive AB Queue Transfers but can not receive transfers from Queue …User_2025-02-03-17-19-40-969 15 views 5 comments 3 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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How does call routing chat?Content I would like to understand how Chat routing works: Eg: We have a profile configured to meet 4 simultaneous calls, and I have 3 logged in operators available. The…User_2025-02-03-17-19-40-969 38 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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create an anonymous chatContent Hi all, We have a configuration where the customer will be taken initially to the chat_loading page and when he enters the details like first name and last name …User_2025-02-03-21-49-22-835 23 views 4 comments 0 points Most recent by Simon Kilgarriff-118560 Communication Channels
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Change position of Chat status barContent Hi, By default chat status bar appears on the agent desktop above the ribbon on top right corner. I would like to change it to the middle. I know we can change t…Shilpa Suresh-122587 27 views 1 comment 0 points Most recent by User_2025-01-30-19-06-33-073 Communication Channels -
Can I change the CHAT_GREETING_MSG?Content Hi all, I would like to know if it is possible to change the message base CHAT_GREETING_MSG by "Hello (name of the user)." How may I assist you today? " I tried …Monica Valois 31 views 2 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels
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ConditionalChatLink for specific queue IDContent Is it possible to create custom ConditionalChatLink widget to work on a specific chat queue and not on the default queue? (Jessica Bradley) Edited with clarifica…User_2025-07-18-03-19-20-600 28 views 3 comments 2 points Most recent by Erica (Leep) Anderson Communication Channels
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How to link incidents data and co-browse IDContent Hi all, A quick question here. I would like to know if I'm using co-browse from the chat. How can I automatically register the co-browse ID in the incident data?…Aki Tanaka 33 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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How to pass data to chat without form.Content Hello, I have Syndicated Proactive Chat made tu run without any form - 'chat_login_page' parameter points directly to '/app/chat/chat_landing' page. It works fin…User_2025-02-03-19-54-25-485 49 views 11 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Can I delete the option "Transfer Agent"Content Hi all, I would like to know if it is possible to delete the option "Transfer Agent"? If it is possible, could you tell me the steps where I would do it?Monica Valois 23 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Manage Emojis in Chat session (agent & customer side)Content Customer and agent could be share emoticon in the Chat conversation. - by chosing an emoji in a panel of most frequent emojis - or just typing :) and converting …User_2025-02-03-20-21-47-952 55 views 1 comment 1 point Most recent by Gursimran Singh Saini Communication Channels
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Proactive chat: Widget ID in Engagement engineContent Hi, I am working on implementing Proactive Chat using Engagement Engine. The chat invitation needs to be displayed when a user views the page for more than 10 se…User_2025-02-03-22-05-18-515 26 views 4 comments 0 points Most recent by User_2025-02-03-22-05-18-515 Communication Channels
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Filtering Profanity and Personal Information out of chatContent I am trying to determine if there is a way to censor the text in a chat. We work with people's private information and we need to have a way to censor if it is a…User_2025-02-03-17-52-47-539 27 views 4 comments 0 points Most recent by Gursimran Singh Saini Communication Channels
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Which email address was email X sent to? (transaction.description?)Content Hey guys, I am trying to figure out how I can see to which email address a customer has sent an email to. Did he/she sent it to 1234@gmail.com or abcd@gmail.com …User_2025-02-03-17-17-46-546 38 views 4 comments 0 points Most recent by Danette Beal Communication Channels
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Chatbot for OSvC?Content Has this been released for Service Cloud? Or is it still in the pipeline? Has there been any word on its release? Version 3.3.3 -
Chat Cobrowse not working properlyContent Hi, I have couple of doubts regarding the chat cobrowse: 1. According to the documentation I have activated the two widgets that is chat/chatcobrowsepremium and …jithin jose-120763 35 views 10 comments 0 points Most recent by jithin jose-120763 Communication Channels -
Chat API - Get EstimatedWaitTime and agent availability before RequestChatContent I've combed through the documentation and can't seem to find an answer to this one. Any help would be greatly appreciated! We want to build an integration with t…User_2025-02-03-17-11-58-307 49 views 7 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Changing "Incoming Chat" Agent AlertContent We have been using chat for a couple of months now, and are starting to get some good feedback from our agents. The biggest issue which they would like addressed…User_2024-12-17-20-14-26-824 35 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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iOS device - Chat Request form redirects to blank pageContent Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a bla…adla sayeed 18 views 2 comments 0 points Most recent by User_2025-02-03-19-54-11-516 Communication Channels