Category 272
Discussion List
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Syndicated Chat not showingContent Hi All, I am facing issue in configuring the SPAC widget, I am getting the below error in console. Error: index.jsp:1 The SSL certificate used to load resources …User_2025-02-03-19-33-02-045 23 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
MEDIUM TIME counting of chats agents.Content In our reports we have a column with the following expression: date_diff (chats.completed, chats.first_engaged) But this time-of-service information does not con…User_2025-02-03-17-29-01-634 33 views 1 comment 1 point Most recent by Gursimran Singh Saini Communication Channels
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Limit Chat entry per XX minsContent Is there a setting/way of limiting the number or times a customer may enter chat within XX minutes? We've got former employees hosing up our chat volume by enter…User_2025-02-03-20-43-46-497 46 views 1 comment 0 points Most recent by Gursimran Singh Saini Communication Channels
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Replace chat request coming in OSvC agent desktop to Siebel application.Content Hi Gurus, We have a requirement where we want to keep RN Chat in Siebel application. When chat is initiated it comes up as a request on the Oracle Service Cloud …User_2025-02-03-21-38-01-427 22 views 5 comments 0 points Most recent by User_2025-02-03-21-38-01-427 Communication Channels
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Video Chat availabilityContent Hi All, We are planning to add Video chat capability for our agents and wondering whether this feature is available. We are on 17D and have not switched on to Br…User_2025-02-03-19-25-28-008 25 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Creating a Conversation Thread via SOAP APIContent Hi there, I am using the Custom Chat Interface API and would like to create a Conversation Thread with Inbound and Outbound messages using the PostChatMessage En…User_2025-02-03-19-39-05-153 5 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Communication Channels
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Getting Notified of Agent clicking Terminate ChatContent Hi, I'm looking to integrate Oracle Service Cloud with a BOT platform of my own wherein I'm using the Third Party Queue API. This integration is on many channels…User_2025-02-03-19-39-05-153 26 views 2 comments 1 point Most recent by User_2025-02-03-19-39-05-153 Communication Channels
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Avoid creating customer contacts from chatContent In my case Customers and Non Customers can access to the chat service, but i don't want that if one Customer access for first time (or qith another email that i …User_2025-02-03-16-30-09-223 23 views 1 comment 0 points Most recent by Just Rhianna Communication Channels
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Engagement Engine rule fires but doesn't offer Syndicated Proactive ChatContent Hi – having problem where the Engagement Engine rule does not offer Syndicated Proactive Chat from an external site like it’s supposed to - the inspector view & … -
Video Chat Readiness White PaperContent Are you thinking about Video Chat for your contact center? It can be an easy, cost-effective way to communicate and collaborate with customers in a way that's bo…Michelle Brusyo-Oracle 45 views 7 comments 8 points Most recent by User_2025-02-03-19-25-28-008 Communication Channels -
Engagement Engine Syndicated Proactive Chat Via Native Mobile AppContent Is it possible to use Engagement Engine to control popping proactive chat offers via our Native Mobile App? We currently use Engagement Engine to control proacti…User_2025-02-03-20-29-17-872 22 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Media Bar MissingContent Good day all, When adding newly trained agents to our Chat profile, the media bar doesn't display in the upper right corner. New agents are being added to an exi…User_2025-02-03-18-37-16-855 33 views 6 comments 0 points Most recent by User_2025-02-03-18-37-16-855 Communication Channels
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Syndicated Chat RoutingContent I am currently on August 2014 version and will soon upgrade to May 2016. I am attempting to setup a syndicated chat widget. . I have it working, but it keeps rou… -
Chinese And Korean Chat forms - Last name appears before First nameContent We have out Chat implemented on various languages. We have observed that the Chat Launch Form shows the Last name before the First name in Chinese and Korean Lan…adla sayeed 13 views 3 comments 0 points Most recent by User_2025-02-03-22-20-18-732 Communication Channels
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Set agent available via API to take a chat in queueContent Hi, We've been looking at SOAP Chat API documentation and it seems SetAgentState has been disabled. Here is the scenario: 1. Customer clicks on chat link and ent…User_2025-02-03-17-32-15-972 34 views 7 comments 0 points Most recent by User_2025-02-03-17-32-15-972 Communication Channels
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Chat & Co-browse : Mobile appContent Is there a possibility to have a proactive chat on native mobile app (not HTML5) using RN? We have a use case where a prospect needs a small chat pop up in the s…Niranjan Manohar 33 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Need a way to conference into a queue instead of picking a specific agentContent Hi, We have a requirement where the chat conference needs to be routed to a queue instead of single agent. I am not sure whether there is any built in functional…User_2025-02-03-19-25-28-008 35 views 3 comments 0 points Most recent by User_2025-02-03-19-25-28-008 Communication Channels
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How to mantain the same session opening other tabs of the website?Content Hi all, We are implementing the Oracle Right Now chat using the chat widget. Currently, the chat opens in a separate window from which it was invoked, however, I…Monica Valois 13 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Dropdown list missing in agent Co-browse ViewContent I searched through forums to see if this is an issue or an expected browser behavior, but when we use cobrowse and if a customer select a dropdown field, the age…
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Modifying the expire days for Proactive nochat cookieContent Hi All, We enabled proactive chat for one of the interface and based on the few posts in the community I observed below points for proactive chat * If a chat is …User_2025-02-03-19-25-28-008 106 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Communication Channels
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Multiple Co-browse sessions.Content Hey everyone! I would like to know if I can two or more Co-browse sessions when are using different chat sessions? Same agent attending two or more customers are…User_2025-02-03-19-05-06-901 24 views 2 comments 0 points Most recent by José Arthur Communication Channels
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Exporting a list of over 500 Users from Co-BrowseContent We have well over 500 users in our co-browse application. How can I export a list of users for compliance? Thank you,User_2025-02-03-20-29-17-872 32 views 3 comments 0 points Most recent by User_2025-02-03-20-29-17-872 Communication Channels
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Agents adding attachmentsContent Sorry - I am sure this has been asked before - is there a way for agents to add attachments when chatting with a customer? The customer can do it but the agent c…User_2025-02-03-19-49-57-702 21 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Communication Channels
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Chat TimerContent I would like to know if there is a way for the timer to stop or end if the customer decides to leave either while in queue or connected with an agent. I noticed …Tcmour 36 views 2 comments 0 points Most recent by User_2025-07-18-03-19-20-600 Communication Channels -
Co-browse terms and conditionsContent When we add text to the Terms and conditions text box in the co-browse configuration the link that is created opens to a 404 page error. I don't see anywhere in …
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Self service flow report.Content Is there a report that brings (within RightNow) information from the "self service path" that the customer made within the service portal? Like "Frequently Asked…User_2025-02-03-17-29-01-634 32 views 2 comments 0 points Most recent by Robert Surujbhan-Oracle Communication Channels
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Transfer Advanced Routing Chat but need new skillContent We have a bunch of skills routing into a single TechSupport queue. Agents get assigned chats based on their assigned skills. Works great! However, if a chat come…Joshua Hutchinson 16 views 2 comments 1 point Most recent by Joshua Hutchinson Communication Channels -
Cost per ChatContent Greetings my fellow Hero's! Wondering if anyone is willing to provide the cost per Chat for your organization? Or if you're on the Oracle side of the equation wh… -
Continues Chat?Content Hi, Is there a way to automatically bring in old transcripts (eg. last 3 chat incidents) into a new chat sessions when client initiates? This way the client can …User_2025-02-03-20-09-38-598 17 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Communication Channels
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Adding a private note through the chat workspaceContent Hi everyone, I will start off by giving a bit of background - below is the workflow of our chat agents: * A new associated incident is being created and opened a…User_2025-02-03-19-46-58-947 27 views 2 comments 0 points Most recent by User_2025-02-03-19-46-58-947 Communication Channels