Category 276
Discussion List
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Not able to fetch the records in the report because the size is exceeding the LimitSummary When searched for the report, since the no. of records fetched is very large, not able to process it. Please find the screen shot attached and let me know how ca…User_2025-02-06-00-30-44-017 45 views 5 comments 1 point Most recent by User_2025-02-06-00-30-44-017 Reporting & Analytics for B2C Service -
How to update the new list and home tab in for this reportContent We need to delete some objects from the new list and update also home tabGinger alan 47 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Trim characters before or after a space, or other seperator.Summary We have a custom key word routing script to route our incoming email incidents to the proper queues and products. We are looking to see what keyword rules trigge…Jeff Scrobel 35 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Custom object as a drop down filterSummary Workaround solution for Drop down filterContent I have custom object BallotExclusion linked to contact object. In report filter, I need to show Exclusion reason …User_2025-02-03-16-53-11-440 27 views 0 comments 1 point Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions.Summary How can I get my report to display only unique values instead of having multiple rows with the same value?Content Hi All Business Use case: Incident Quick search…Bajeebi Shaik 128 views 5 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service -
INC_PERFORMANCE TABLE - CREATE TO FINAL RESOVLE DISCREPANCYSummary INC_PER TABLE SHOWS CREATE TO FINAL RESOVLE SHOW CORRECT DATE WRONG AGENTContent Agent X - closed incident 10/13/2020 Customer - updated incident Agent Y - close…Jeff Scrobel 45 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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How to Filter Assigned field in Task Report(Inline Edit) based on Logged WiseSummary is there any way to only Filter Assigned field data based on the logged in.Content Hi All We have a use case , Area Managers will be reassign tasks to Service En…Bajeebi Shaik 25 views 8 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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How to restrict Completed Tasks in-line edit for Assigned field.Summary It is not possible to restrict Completed Tasks in-line edit for Assigned field.Content Hi All Business Scenario: Auto Tasks ( Travel to Customer and Replace FR m…Bajeebi Shaik 32 views 4 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Daily rolling 7-day averages?Summary Is it possible to create a report showing prior 7-day rolling averages for a metric, by Day?Content Hello - I'd like to create a report that presents a daily rol…Loren K 45 views 1 comment 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Display filter value as output in a rowSummary display value passed in a filter, as output in a rowContent Hi all, We have a report to lookup contacts by it's c_id. The requirement is that even if no contact …User_2025-02-03-20-11-07-340 51 views 1 comment 1 point Most recent by Marius Stana Reporting & Analytics for B2C Service
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Need to validate out of box FCRR usefullnessSummary We need to determine if we can use the out of box FCRR Infolet formula for Agent FCRR or we need to customize to meet our definitionContent The current out of th…Jeff Scrobel 33 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor…User_2025-02-03-18-49-47-601 62 views 7 comments 1 point Most recent by Makarand Malandkar Reporting & Analytics for B2C Service
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Looking to find a the table that hosts text result for graph reportsSummary in an Infolet report - Current Backlog, there is a column showing Open Incidents and Responded. I am looking for the associated table. msg_lookup is a command bu…Jeff Scrobel 68 views 5 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Agent Total Response Time field discrepancy: exact definition please?Summary Unclear on the discrepancy between this value, and the datediff from session creation to agent engagementContent In building some basic chat reporting, I want to…Loren K 36 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Closed and Created incidents reportContent Hi Gurus, We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. I have used date_group(in…Mohana Gopal S-Oracle 49 views 5 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Is there a way to list the reports not used ?Summary Can we list all the reports not used in Service Cloud ?Content Hi Team I am looking for a standard or custom one to list all the reports that are not used in the…abendaoudi-Oracle 54 views 5 comments 2 points Most recent by abendaoudi-Oracle Reporting & Analytics for B2C Service -
Backlog and Closed Cases ReportContent Has anyone created a report that includes both open and closed cases? I want to display a row for each case where it is still in an open status or if it was clos…JLFolkman 28 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…User_2025-02-06-05-46-29-624 54 views 1 comment 1 point Most recent by User_2025-02-06-05-46-29-624 Reporting & Analytics for B2C Service
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what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…ShivajiLohar 37 views 3 comments 1 point Most recent by ShivajiLohar Reporting & Analytics for B2C Service
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Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul…Christian UoA 34 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…User_2025-02-01-08-38-15-811 24 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Add new note/thread from reportSummary Add new note/thread from reportContent Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without havi…User_2025-02-01-07-03-13-295 52 views 3 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Combining results from tables that are joined multiple timesContent Hi, When I join the same table twice using different conditions, both conditions give different results. The agents may satisfy any one or both the conditions. I…Geetha Amrutha 35 views 6 comments 1 point Most recent by User_2025-02-06-05-37-11-922 Reporting & Analytics for B2C Service -
Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…User_2025-02-03-16-53-11-440 67 views 5 comments 1 point Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an…
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Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…Bajeebi Shaik 31 views 8 comments 0 points Most recent by Bajeebi Shaik Reporting & Analytics for B2C Service
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Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …User_2025-02-06-05-53-04-796 47 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …ShivajiLohar 76 views 1 comment 0 points Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…ShivajiLohar 47 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Using Report Management Module (RMM) To Find Reports - Analytics Cookbook RecipeContent Using Report Management Module (RMM) To Find Reports: Finding reports in Oracle Service Cloud is possible in the Reports Explorer, but it can difficult if report…Kenny Tietz-23935 261 views 6 comments 13 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service