Category 276
Discussion List
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How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 2 views 0 comments 0 points Started by Santosh kumar purusottam Reporting & Analytics for B2C Service -
How to add profile creation and queue creation date in reportSummary: Hi community, How we can add profile creation date and queue creation date on reports in Oracle service cloud reports As a first step i have verified that we do…Santosh kumar purusottam 2 views 0 comments 0 points Started by Santosh kumar purusottam Reporting & Analytics for B2C Service
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How to hide DOB for specific relationship type for contact Info for ESS?Summary: Hi While trying to add the contact relationship for an employee through ESS, certain Relationship types (Example: Roommate) should NOT be able to access DOB dat…
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OTBI Case Statement excludes some of the row from StatementsSummary: After adding Transaction code formula as follows CASE WHEN ("- Line Information"."Statement Line Transaction Code" = '165' AND "- Line Information"."Statement L…Praveen Gopalakrishnan 24 views 2 comments 1 point Most recent by Praveen Gopalakrishnan Reporting and Analytics for ERP -
What is this report symbol meaning?Please help me to understand what is this symbol on left of a report name. Regards, MeeraMeera Saseendran T 15 views 3 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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DFF not available at Payment Process Profile in FusionSummary: Likewise we have a DFF in the 'Additional Information' tab on the Payment process profile in EBS R12, we do not see any DFF in Fusion. Please let us know if any…ITOffshoreDeveloper 27 views 4 comments 0 points Most recent by Lal11 Payroll and Global Payroll Interface (GPI)
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Change "from" address and seeing recipents on scheduled reportsContent Hi Gurus, I have two questions in schedule report Can we change the from address for the schedule report? Can we see the list of recipient email address in the t…Mohana Gopal S-Oracle 51 views 7 comments 0 points Most recent by Santosh kumar purusottam Reporting & Analytics for B2C Service -
How to extract holiday list ?Hi, Is there any way, we can export holiday list of each SLA? Regards, MeeraMeera Saseendran T 36 views 1 comment 0 points Most recent by George Caragicu-Oracle Reporting & Analytics for B2C Service
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Unable to deliver scheduled report: Report rendering failed. (ac_id=130948, sch_id=1)Summary: I rebuilt the schedule for this report this morning because the previous schedule was not running. Now I am getting the message Unable to deliver scheduled repo…Mark - Oncor 38 views 2 comments 0 points Most recent by Mark - Oncor Reporting & Analytics for B2C Service -
HDL to mass upload Identification info for Driving licencesI want to be able to mass upload driving licence information via a HDL load. Is this possible? If so can I please have a sample .dat file so I know how to configure the …
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how to add a column for who closed incident in a reportHi, I need to add a column in a report. How to get incident closed by details in a report? Regards, MeeraMeera Saseendran T 32 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to add drill down to total in reportsI need to add drilldown report to total of cases: How to do that? Thanks, MeeraMeera Saseendran T 26 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to get total email count and AHT in a reportI am looking for a way to get a count of all emails sent by the customer, and average handle time for the agents (AHT) in a particular queue. So if a customer sends 3 em… -
Finish tab in custom script reportSummary: Can any one help us how we can use custom script in service cloud report Content (please ensure you mask any confidential information): We have successfully abl…Santosh kumar purusottam 24 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Show current system Date and time if value is nullHi, I’m working on an Oracle Service Cloud (OSvC) report and need to create an SQL expression which should show SystemDate or better Current Date and time I tried the fo…Monfernos 22 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to add total in custom reportHi, Like above report, I need to show total in a report. How to do that? Regards, MeeraMeera Saseendran T 20 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …Lau 60 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Opportunity Marketplace - Bonus & Internal Equity FieldSummary: Which Quarterly Release provided the additional field (Bonus & Internal Equity) on the current job requisition page layout within the Opportunity Marketplace? C…Adrienne Bell 24 views 1 comment 0 points Most recent by Sanjeeva Sarma Recruiting, Opportunity Marketplace
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 22 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 16 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Complete View only access to demand plan under demand management workspaceSummary: Hi All, I’m building a custom role in Oracle SCM (Demand Management) for view-only access to Demand Plans. Under View Planning Tables, there’s a data resource c…Nikhitha 27 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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SQL query for Time Entries with Payroll result for the selected periodHi All, I have a requirement to fetch the columns as attached in the excel screenshot. The challenge i'm facing is i'm not aware how to join the Time Entries with Payrol…Dilip.Murugan-Oracle 33 views 0 comments 0 points Started by Dilip.Murugan-Oracle Reporting and Analytics for HCM
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Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 13 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Talent: HR is unable to search Talent profile of an employee in Redwood pages.Summary: We are migrating to Redwood from Responsive UI and want to know where and how to see the Career Profiles of the employees as an admin. Content (please ensure yo… -
Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 17 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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how to add actions in reportHi, How we can add actions like open and delete ina report ? like below: Regards, MeeraMeera Saseendran T 35 views 2 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Capacity chartHi, I need to create a capacity chart. •For incidents without a task, use the Due date to allocate the effort into the weekly intervalFor incidents with tasks, use the t…Meera Saseendran T 16 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Some of the fields in the OTBI subject area are not populating valuesWe are trying to select "check number" from the OTBI subject area "Payables Payments - Disbursements Real Time" but the field results no values in it due to which the da…
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How to pass Incident field as run-time filter to standard Search knowledge base reportSummary: I have an incident field, based on which the Search Knowledge base report in the Rich Text editor should be filtered. I want to filter answers.nl, based on the …Yashwanth Siddaraju 24 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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how to fetch 3rd level of categoryHi, I need to add 3rd level category to a script for showing it in incident workspace. WHich field to choose for this? Regards, MeeraMeera Saseendran T 5 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service