Category 276
Discussion List
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Ask a Question FormSummary: Does anyone know the maximum number of characters that can be in the Summary and Question fields on the Ask a Question form? Content (please ensure you mask any…Dorothy Norman 83 views 3 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service -
how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 51 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service -
restriction of 'in list' operator in analytics reportContent Hi all, just would like to know, if there is any restriction related to the in list operator in Analytics, e.g. length of the parameter/value, or amount of param…User_2025-02-03-17-17-22-167 25 views 5 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service -
Remove - replace URL in threads.noteHi, I'm working on a custom report that includes the threads.note field. Here’s a sample of how the conversation looks in that field: Agent: Hi how may I help you? Anony…Feyza Yılmaz 21 views 2 comments 0 points Most recent by Feyza Yılmaz Reporting & Analytics for B2C Service
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How to get the assignment number from the time card entry page ?I have a requirement to get Assignment_Number from time card entry page and not on person level. please find screenshot for reference.AbhinavA 11 views 1 comment 0 points Most recent by Anusha Bhat-Oracle Reporting and Analytics for HCM
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 31 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Creating a Report for Unanswered Community Comments in RightNow CXSummary: We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profil…SDP 41 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Reporting on Contacts Who Downloaded an Answer AttachmentContent Has anyone been able to create a report that shows everyone who has viewed an answer that contains an attachment and who downloaded that attachment? Everything I…User_2025-02-03-18-33-33-414 25 views 2 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service
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Custom Report to Save CC from Mail HeadersContent Hi, We would like to start storing the email addresses in the CC field (if any) when incidents are created via email. I was able to determine that this informati…Carl Bramblett 82 views 3 comments 0 points Most recent by User_D4N0X Reporting & Analytics for B2C Service -
Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 41 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses …
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Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 23 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 21 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 31 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Is it possible to report on the value in the Staff Account Profile Session Timeout field?Summary: Is it possible to report on the value in the Staff Account Profile Session Timeout field? Content (please ensure you mask any confidential information): I need … -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 41 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…Meera Saseendran T 71 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…Meera Saseendran T 31 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…Rakesh Das 51 views 2 comments 0 points Most recent by Rakesh Das Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 31 views 2 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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Average Handle Time for individual agentContent I'm trying to create a report that will show me each individual agent's AHT for chat. I started with a canned report that was intended for showing the AHT for a …User_2025-01-28-05-44-49-224 49 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…Meera Saseendran T 41 views 4 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Hey team I want to create an OTBI reportwhich could pull up the additional info column details from payroll relationship. I have a screenshot showing three fields, and I need to populate their values along wit…Syed Ahmed 2024 21 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Oracle BIP Report Email Delivery to Outlook Distribution ListSummary: We are attempting to use Outlook Distribution listings in report delivery associated with BIP report schedules, but they will not deliver. The jobs complete suc…Jared Custer 61 views 2 comments 0 points Most recent by Jared Custer Reporting & Analytics for Fusion Service -
How to schedule a report to email the report output to the receipientSummary: We need a guidance, as there is a requirement and process needs to be identified that is it possible to generate an standard report output and email the same ou…Muhammad Saleem Zafarullah 103 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
REPORT_ERROR_VIEWS_ENGINE errorHello All, I am trying to POST the report results through analyticsReportResults REST APIi. But unfortunately i am facing the "REPORT_ERROR_VIEWS_ENGINE " error .But whe…Kiranprasanna Dhanasekaran 61 views 4 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
How can we report on Users Last Login Date and Time?Summary: We often has scenarios where workers are terminated in the system after their actual finish date. This means that there is a window where users can access our s…Rebecca Hawker 153 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting and Analytics for HCM