Category 276
Discussion List
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Unable to see Goals under New hire Emp After Mass Assign GoalHi Team, We have assigned goal plan to employee however no goals are visible under goal plan after the being attached using mass assign goals process. Could you please h…Priyadarshini Sahoo1 15 views 1 comment 0 points Most recent by Revathi T-Oracle Performance Management -
Report showing 2 separate rowsSummary: Created a report including incident and Incident Performance tables to display; First Assigned User Account First Assigned User Group First Customer Response Us…Ashutosh_86 34 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service -
How to create single invoice for single sales order when order is shipped in two different daysSummary: Overview of the Issue: When the sales order shipped in two different days, 2 invoices are being created. Due to which there is payment issues happening in later…
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Getting error rate value deo is required in progression grade ladder hdl load while loading seq2Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…User_U4I0A 18 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle HCM Integrations
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PMAC Transfers of newly created items issueSummary: There is an existing issue in using PMAC cost method as if new item Created without a Previous Period Cost(Opening balance cost) the Application Don't allow Tra…Kareem_shama 15 views 1 comment 0 points Most recent by Manikandan S R-Support Oracle-Oracle Costing
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What is the best practice for handling travel authorizations created in future financial years.Summary: We have a business requirement where our client allows employees to create travel authorizations in a future financial year. However, the control budget for tha…Chettu Rambabu 16 views 2 comments 0 points Most recent by Chettu Rambabu Reporting & Analytics for B2C Service
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Incident Transaction Counts (Multiple Transaction Types) - Analytics Cookbook RecipeContent Incident Transactions Counts Vanilla Report Counting Multiple Transactions Types Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Diffi…User_2025-02-03-19-30-01-975 225 views 10 comments 7 points Most recent by User_CTDKD Reporting & Analytics for B2C Service -
Hi all, in bursting can I put the dynamic file name? example concatenate it to today's launch date!Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Emanuele De Marchi 12 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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we have requirement to pull the data from Fusion Custom Apps Lookup. Is that same Fnd_lookup_valuesSummary: we have requirement to pull the data from Fusion Custom Apps Lookup. Is that same Fnd_lookup_values or do we need to pull differently? Content (please ensure yo…ITOffshoreDeveloper 16 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Time in Status (Transactions Calculation w/ Custom Script) - Analytics Cookbook RecipeContent Time in Status Calculates time using custom script Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Difficulty rating: (Advanced) Targe…User_2025-02-03-19-30-01-975 336 views 9 comments 15 points Most recent by Archana Rajendran Reporting & Analytics for B2C Service
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Join chat_queue_stats with Incidents TableSummary: When I join Join chat_queue_stats with incidents table, it removes data and shows blank I need to join the tables, becuase I need to know what agency the client…Marissa Gonzales 54 views 7 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
Analytics CookbookContent Welcome to the Analytics Cookbook! This is an exciting resource intended to help with your Oracle Service Cloud Analytics. How do you measure the value your orga…Kenny Tietz-23935 6.6K views 3 comments 64 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
how to calculate incident edit time for each transactionsSummary: Hi, I need to create a report for getting incident edit time of an incident. edit time for each agent in same incident is needed. Regards, Meera Content (please…Meera Saseendran T 13 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Ask a Question FormSummary: Does anyone know the maximum number of characters that can be in the Summary and Question fields on the Ask a Question form? Content (please ensure you mask any…Dorothy Norman 92 views 3 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service -
how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 57 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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restriction of 'in list' operator in analytics reportContent Hi all, just would like to know, if there is any restriction related to the in list operator in Analytics, e.g. length of the parameter/value, or amount of param…User_2025-02-03-17-17-22-167 29 views 5 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Remove - replace URL in threads.noteHi, I'm working on a custom report that includes the threads.note field. Here’s a sample of how the conversation looks in that field: Agent: Hi how may I help you? Anony…Feyza Yılmaz 26 views 2 comments 0 points Most recent by Feyza Yılmaz Reporting & Analytics for B2C Service
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How to get the assignment number from the time card entry page ?I have a requirement to get Assignment_Number from time card entry page and not on person level. please find screenshot for reference.AbhinavA 25 views 1 comment 0 points Most recent by Anusha Bhat-Oracle Reporting and Analytics for HCM
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 34 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 22 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Creating a Report for Unanswered Community Comments in RightNow CXSummary: We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profil…SDP 43 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Reporting on Contacts Who Downloaded an Answer AttachmentContent Has anyone been able to create a report that shows everyone who has viewed an answer that contains an attachment and who downloaded that attachment? Everything I…User_2025-02-03-18-33-33-414 29 views 2 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service
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Custom Report to Save CC from Mail HeadersContent Hi, We would like to start storing the email addresses in the CC field (if any) when incidents are created via email. I was able to determine that this informati…Carl Bramblett 84 views 3 comments 0 points Most recent by User_D4N0X Reporting & Analytics for B2C Service -
Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 44 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses …
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Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 26 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 30 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 35 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Is it possible to report on the value in the Staff Account Profile Session Timeout field?Summary: Is it possible to report on the value in the Staff Account Profile Session Timeout field? Content (please ensure you mask any confidential information): I need …