Category 276
Discussion List
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Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri… -
Task thread reportHi All, Need to create Task thread(note) report, but i am unable to create custom report its always show incident thread. Filter : Task ID: colum : Task thread Any sugge…Satheesh_sathiz 31 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …VivTed 142 views 3 comments 0 points Most recent by Shashidhar AM Reporting & Analytics for B2C Service
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, MeeraMeera Saseendran T 71 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…Meera Saseendran T 32 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…Satheesh_sathiz 41 views 1 comment 0 points Most recent by Satheesh_sathiz Reporting & Analytics for B2C Service
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Knowledge Base Report - answers.updated field no longer workingVersion 23D I have an issue with a KB report where the answers.updated field is not being updated on some KB's and won't show up on the report. Here's the audit log of o…Joe P. 41 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service -
i need to show only the incident' which having incidents.closed==transactions.createdSummary: What is the condition for show only the incident' which having incidents.closed==transactions.created. Content (please ensure you mask any confidential informat…Meera Saseendran T 31 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?Meera Saseendran T 31 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to export a Multi Grid FRS report into an Excel where each of the grid is in different sheet?Summary: Had a requirement of having to export a multi grid FRS report into different sheets of the same excel workbook in the same order that the grids are placed in th…Amithhari 64 views 4 comments 0 points Most recent by Baidehi Nanda–Support-Oracle Reporting & Analytics for B2C Service
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Identify the Data Table and Column for Rule: Case.Email HeaderSummary/Content I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table c…
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How to track number of users visiting on any learning item (any offering) ?Summary: Hi experts, is there any way in HCM SAAS product -> Learning module , where for any offering item (any course/activity) , we can track the users who are just vi…
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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rightnow report dynamic drop downSummary: How to dynamically filter out drop-down values within a Report I have a custom object named StoreUsers with 3 columns: ID, AccountID, Name. I have setup a paren…Elias Papaioannou 105 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 101 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
Data not showing accurately in the reportHi Team, We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and usin…Kiranprasanna Dhanasekaran 51 views 2 comments 0 points Most recent by Kiranprasanna Dhanasekaran Reporting & Analytics for B2C Service -
how to let report only show one record which contains same incident ref?Summary: I have a report with a filter incident.status = solved, so the report will shows solved incident and agent name who solve it, but sometimes incidents reopened a…Laifu 41 views 2 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service
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export knowledge advance schema dataSummary: Hey Guys, I wonder if there is any way we can export the schema value of the knowledge advance content type? We can add a new schema into the content type in or…Vincent Lin 51 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service -
Prod incident created after reply an email to test site CRM incidentSummary: Hi everyone, I met a bug in test site CRM, when I reply an email as customer to the test incident, no message thread create in the incident, and I received an e…
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How to make a column in a report to only shows the agent name who firstly solve the incident?Summary: I have a report to shows solved incident and agent name who solve it, but sometimes incidents reopened and solved more than one times. So the report will look s…
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Report to show categories in the exact same order they are listed under Products/Categories/DispositContent Hi, As the title suggests - I need a report to show categories in the exact same order they are listed under Products/Categories/Dispositions I've tried ordering…King Jack 45 views 9 comments 1 point Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service -
Report showing when Chat Agent is NOT availableSummary: I have created a Chat Login Avail report. But it does not seem to show the correct status. Id like to see when the agent goes available and when she goes unavai…Marissa Gonzales 21 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
create report where incident count = 0Summary: add a filter to report where incident count by contact = 0 Content (please ensure you mask any confidential information): i have a report that shows me contacts…Marissa Gonzales 11 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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we have a ask a question style webform. How can i track how customers are reaching it?Summary: we have a ask a question style webform. How can i track how customers are reaching it? I need to be able to give some indication what websites are linking to th…spence_abcd0109uk 21 views 3 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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How top answers widget will work for customer portalSummary: I want to enable a top answers standard widgets for the customer portal. I have enabled by writing the snippet. For this am getting some top answers. But am no…Haribabu Arigela 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Stop incidents duplicating when joining to threadsSummary: I have a basic queues report counts the volume of open incidents by queue and date. It has a drill down filter that then lists the incident in detail its ref an…spence_abcd0109uk 51 views 7 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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Sorting the actual filter view?Is there a way to sort the actual filter view, so the checkbox/selections are in A-Z order. For example - I have a QUEUE filter - I want the queue list in the All Items …Joe P. 21 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Report to show periods where no Chat agents were availableSummary Trying to identify gaps in Chat agent availabilityContent Hi, I'm trying to find the easiest way to find periods where there were no Chant Agents in Available st…User_2025-02-03-17-31-49-785 17 views 1 comment 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
using inc_performance type=7 gives duplicate rowsSummary: When adding the first closed date from the inc_perf table to my report, I get two rows for every solved incident, one with a closed date and one with no closed …