Category 276
Discussion List
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Report Incident Grouping by Servicing TimeHi all. I have a report that groups incident by servicing time (using the inc_performance table and appropriate interval type filter). Using the formula if(inc_performan…Lucas Zuzarte 31 views 4 comments 0 points Most recent by Lucas Zuzarte Reporting & Analytics for B2C Service -
Help with report chartsSummary: Looking for help utilizing charts in a report Content (please ensure you mask any confidential information): I'm wondering if anyone can point me to a video tut…kerry walker 11 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Finding Contacts, not attached to any incidentsContent Over the time we have collected thousands of contacts through them contacting us and thus creating incidents. As part of the data protection we have been seperat…User_2025-01-29-21-23-47-181 53 views 5 comments 2 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
how to calculate business days in the incident levelSummary Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For…Muthulakshmi 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Deleted AccountSummary: Hello. We had an agent's account suddenly 'disappear' and have lost their history from reporting. My first reaction is that someone did this by accident, but ev…Jennifer McLaughlin 21 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension ThanksRichard J Algarve 41 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 61 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
Report to show queues with no agents assigned?Summary: We have a BOATLOAD of queues to manage. Looking for a report to flag any queues that have no agents assigned to them. This would exclude agents disabled in the …Joe P. 11 views 1 comment 0 points Most recent by Makarand Malandkar Reporting & Analytics for B2C Service -
Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015Joe P. 48 views 6 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj…Baljeet Singh-231094 31 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Change in the environment from production to test in links to reportsHi, We want to change links to BI PUBLISHER reports within the dashboard. When we do P2T we need to go through all the links and change them from the production environm…Alex_Balanovsky 32 views 3 comments 0 points Most recent by SantoshKumarBhairi Reporting and Analytics for HCM
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Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob…Daniel Baker 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…Howard Williams 11 views 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service
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Add values from two aggregate columsSummary: In a report where two columns are [Total B] = sum_distinct(B.score, by A.ID) and [Total C] = sum_distinct(C.score, A.ID), how do I create a third column that ho…Scott Heidenreich 22 views 2 comments 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service -
Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl…carolagalloni 11 views 4 comments 0 points Most recent by carolagalloni Reporting & Analytics for B2C Service -
masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…Howard Williams 1 view 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service
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Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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search thread for "%"I am trying to search the incident summary/thread for "18%" but it is returning everything with 18 in it and ignoring the percent symbol. I can not find anything in the …Kim Dante 41 views 2 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
OTBI report not reflecting available values in HCM Time ManagementReport not reflecting correct data from the front-end. I'm using Workforce Management - Reported Time Cards Real Time as my subject area and would like to retrieve infor…
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Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…JLFolkman 11 views 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…JLFolkman 31 views 2 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.…User_2025-02-03-17-48-20-813 46 views 6 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the …Sreeram V 1 view 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…TinaB 1 view 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have …Colin Campbell-118909 31 views 2 comments 1 point Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …Mitch Haggman 51 views 2 comments 0 points Most recent by Mitch Haggman Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service