Category 276
Discussion List
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Custom report for agent productivity using Agent Transactions and Incident SourceSummary: Hi, I have been tasked with creating the below report. The theory behind it is as follows: Scope: CS teams Productivity per person is shown based on actual cont… -
Can agent reply to specific message like facebook message in Oracle b2c live chat?Summary: Hi Guys, Do you think Oracle b2c agent live chat has a feature that supports agents to reply to a specific message? Like Facebook messager, when there are multi…Vincent Lin 25 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Display Attachments in ReportSummary How to display Incident Attachments in a ReportContent We have this requirement for creating a debrief Report following a scheduled work order (OFSC) which also …Ionel Chiujdea 70 views 5 comments 2 points Most recent by User_ZC8D6 Reporting & Analytics for B2C Service
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Chat wait time message changeSummary: Hi Guy, Does anyone know where I can go and change those Labels? I tried to find it in the widget, but I don't seems to find it. Thank you so much and have a gr…Vincent Lin 26 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Unable to fetch data from CMP_ADDRESS_ZONES table.Summary: Hi All, we are unable to get any data from the 'CMP_ADDRESS_ZONES' table, however we are able to see the data from the UI. If anyone has used it please let us k…Vibha Pandey - Oracle 56 views 2 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Saved Search AnalyticsIs there a way to get details for the Saved Searches that have been created by end-users? We'd like to see the Name of the Saved Search, when it was created, who created… -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …
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Display top 5 threads associated with each Incident in a custom reportSummary: We have created a custom report to display the Incidents and their threads in a custom report. Each incident can be associated with multiple threads. Hence, we …Chethana KM-139188 17 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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report on BUI vs .Net loginsSummary: Is it possible to display whether a user login came from BUI vs. the .Net console? Content (please ensure you mask any confidential information): I've searched …
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Is it possible to add the Agent Browser User Interface Account Authentication field to a report?Summary: Is it possible to add the Agent Browser User Interface Account Authentication field to a report? Content (please ensure you mask any confidential information): … -
Combining Conditions for column definition expression in Analytics ReportI'm facing a challenge in Analytics reports while trying to create a column definition expression that combines multiple conditions. I have two distinct expressions for …jaliya sampath 57 views 2 comments 0 points Most recent by jaliya sampath Reporting & Analytics for B2C Service
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Is there a way to undo changes within reports?Summary: Is there a way to undo changes within reports? Content (please ensure you mask any confidential information): I'm wondering if there is a way to undo the most r…kerry walker 36 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Data Model stuck and need to rerunSummary: We have a report that generated only the deleted record but for the new and changed record it was not included in the file. However when I rerun the data model …Cristelle Rose Sampang 7 views 3 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Report Incident Grouping by Servicing TimeHi all. I have a report that groups incident by servicing time (using the inc_performance table and appropriate interval type filter). Using the formula if(inc_performan…Lucas Zuzarte 36 views 4 comments 0 points Most recent by Lucas Zuzarte Reporting & Analytics for B2C Service
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Help with report chartsSummary: Looking for help utilizing charts in a report Content (please ensure you mask any confidential information): I'm wondering if anyone can point me to a video tut…kerry walker 17 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Finding Contacts, not attached to any incidentsContent Over the time we have collected thousands of contacts through them contacting us and thus creating incidents. As part of the data protection we have been seperat…User_2025-01-29-21-23-47-181 59 views 5 comments 2 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
how to calculate business days in the incident levelSummary Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For…Muthulakshmi 27 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Deleted AccountSummary: Hello. We had an agent's account suddenly 'disappear' and have lost their history from reporting. My first reaction is that someone did this by accident, but ev…Jennifer McLaughlin 29 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension ThanksRichard J Algarve 45 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 71 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Report to show queues with no agents assigned?Summary: We have a BOATLOAD of queues to manage. Looking for a report to flag any queues that have no agents assigned to them. This would exclude agents disabled in the …Joe P. 15 views 1 comment 0 points Most recent by Makarand Malandkar Reporting & Analytics for B2C Service -
Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015Joe P. 54 views 6 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj…Baljeet Singh-231094 37 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Change in the environment from production to test in links to reportsHi, We want to change links to BI PUBLISHER reports within the dashboard. When we do P2T we need to go through all the links and change them from the production environm…Alex_Balanovsky 49 views 3 comments 0 points Most recent by SantoshKumarBhairi Reporting and Analytics for HCM
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Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob…Daniel Baker 18 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…Howard Williams 20 views 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service
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Add values from two aggregate columsSummary: In a report where two columns are [Total B] = sum_distinct(B.score, by A.ID) and [Total C] = sum_distinct(C.score, A.ID), how do I create a third column that ho…User_2025-10-31-01-08-51-703 30 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl…carolagalloni 17 views 4 comments 0 points Most recent by carolagalloni Reporting & Analytics for B2C Service -
masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…Howard Williams 6 views 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service