Category 691
Discussion List
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How to set capacity of agents individually in NextGen HelpdeskSummary: Manage Queues for HR Help Desk Requests provides you to set the capacity of a queue. Where can we set the capacity of agents individually? Content (required): I… -
Knowledge Article Category Analysis ReportSummary: Content (required): I am trying to create an Analysis Report to get the list of Knowledge Articles depending on their categories, however I am not able to find … -
Can't save a service requestSummary: When trying to save a new HR HD Service Request, we're facing the following message: Content (required): We have setup our Service Request Statuses using the "M… -
What do the Attachment Categories mean?Summary: Content (required): We would like to clarify what do the attachment categories mean and its use cases. I can't seem to find any information regarding them. Vers…
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Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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My Knowledge search not allowing space bar to workSummary: Hi all, When searching for or editing knowledge articles the space button does not work and Cannot use the space bar in My Knowledge. let me know for any possib… -
Can we Create a Saved Search in Redwood?Summary: Create a custom saved search Content (required): Is there a way to create a custom saved search in redwood without just editing the defaults? Example is I want …
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massive removal of knowledge articlesSummary: remove multiple articles from the knowledge Content (required): Is there any way to massively delete articles from knowledge? Thanks Best Regards Gianfranco Ver…
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Queue assignment rulesSummary: Hi Team, We have requirement to define the queue assignment rules based on two different rule set. 1. Based on category & Legal Employer of the primary point of…
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Adding Employee Details to SRs (Next Gen)Summary: Content (required): Has anyone been able to add employee details to SRs? We would like view specific details related to the primary point of contact based on SR…
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Loading users and Workers using HCM data loadSummary: Hi If any one is aware how to load large volume of users/workers through excel file (possibly HCM file load?), please share steps and navigations. thank you ! C…
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Redwood:Next Generation HR Help Desk - Monitoring Milestones for the HR Helpdesk RequestSummary HR Helpdesk Milestones Content (required): How are you monitoring your milestones in HR Helpdesk. Are you using the email notifications? Version (include the ver…
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Additional Contact Messages and Responses visibilitySummary: Our client is wanting to understand what visibility the additional contact on a SR would have, particular around messages to the Primary Point of Contact from t…
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Intermittent issue where inbound emails are getting created under CRM Stripe codeSummary: Next gen HR Help Desk - Created Email channel as per the documentation link https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/configure-an-email-channe…
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Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
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Knowledge Management Preview ArticleSummary: A button to first preview the article for them to check how it looks like when published Content (required): Preferably in Redwood: Is there a Preview button to…
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How is it possible to automatically fix the timezone of all users, per the country that they are in?Summary: Right now, all users have UTC as their time zone. However, we have users located in different countries, thus, they are in different time zones. How is it possi…
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Alert Composer & Visual Builder Studio demo requestI am reaching out on behalf of our Cloud HCM Community, and we are currently seeking a demonstration on a couple of topics related to the Cloud HCM platform. The topics … -
Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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Change Default Font Text and Sizes for Rich Text BoxSummary: Is it possible to change the default font text and font sizes in the Rich Text boxes when creating a knowledge article? Content (required): Our client would lik…
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HRHD Knowledge articles character limitationSummary: Hi, my client is requesting the character limit for HCM-FAQs and HCM-Solution sections. We need the character limitation for: HCM-FAQ FAQs - #? Answer - #? HCM-…
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Service Request Header SQL PredicateHi all, I have been trying to set up a custom condition for the 'Service Request Header' object, but it isn't working for me. I have even tried creating a very simple SQ…
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Where should I get help from RCA team/Oracle's Customer Success Manager?I need to Ask for Unplanned Outage while happened at China Standard time from 05:30 to 6:06 AM on 23/05/2023 I rise a SR about this topic, support refer that a RCA team … -
Oracle Enterprise Asset Management (EAM)Can I please get the confirmation whether Oracle Fusion SaaS a fully fledged Enterprise Oracle Assets Management (EAM) module ? I know the Oracle EBS has a solution solu…
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Set Up VB Studio to Extend Oracle Cloud ApplicationsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): OU Resources How-to : set up VB Studio Videos : E… -
HCM Release Readiness Updates Published 6/2/2023Summary: Hello Everyone! I wanted to let you all know that the 23C New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Oracle Fusion Redwood HR HelpdeskSummary: Currently we are using Oracle Fusion Classic HR Helpdesk. We would like to move to Redwood features. Could you please how to move to Redwood HR Helpdesk? Also d…
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Next Gen HR Help Desk - Issue while creationWe are facing an issue while creating a service request. We have a User with below roles but still we are not able to create the service request from Quick action "Creat… -
Newly created category is not displaying any milestones after raising Service Request in HRHelp DeskSummary: Hi Team, We have a requirement to create new categories in the HR Help Desk. We have created the same called Minor Injury category and it is reflected while cre…
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I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…