HR Help Desk

Discussion List

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  How can I make an HR Help Desk Category field required?

  Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen…

  Accepted answer

  Ryan Robinson-Oracle 214 views 7 comments 0 points Most recent by Muskan Dhingra-HCM Jul 31, 2024 3:53PMHelp Desk
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  Redwood- HR Helpdesk - Multiple Business Units

  Summary: Hi Experts In HR Helpdesk v23D is it possible to have HRHD categories for multiple business units. I seem to only be able to see the catgories of the default bu…

  Received Response

  Martina Miskelly 151 views 7 comments 0 points Most recent by Swati S Verma Jul 23, 2024 3:56PMHelp Desk
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  how to create a link for the new Service request creation in a specific category ?

  Summary: Hello, We have a use case where the user should be navigated to the service request creation page with a specific category auto-populated. I believe this is pos…

  Received Response

  akash parmar 11 views 3 comments 0 points Most recent by Colin Smith Jul 23, 2024 7:53AMHelp Desk
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  Issues with Create Appointment and Create Task in HRHD Request

  Summary: 23B has introduced new functionality to 'Create Appointment' and 'Create Task' within HD Request. But they are disappearing after come out of the HD request pag…

  Received Response

  Jhansi K 31 views 2 comments 0 points Most recent by Joanna Romero-Oracle Jul 22, 2024 4:55PMHelp Desk