Report Scripting
Discussion List
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Report to get every incident transaction (what we see generally on incident audit log) and other colSummary: Report to get every incident transaction (what we see generally on incident audit log) and other column with thread notes if the transaction created for thread …Santosh kumar purusottam 18 views 1 comment 0 points Most recent by George Caragicu-Oracle Reporting & Analytics for B2C Service -
how to get CC address from Incident Creation via mailSummary: Hi All, We have a requirement to store CC email addresses whenever an Incident is created from Email (Service Mailbox). We tried to extract the CC addresses fro…SowmyaReddy 33 views 3 comments 0 points Most recent by SowmyaReddy Reporting & Analytics for B2C Service -
How to get the time of incident reach to a particular queueHi, I need to Show date request was moved to a particular queue. How to find that? Also I need to show the initial severity of the case. Regards, MeeraMeera Saseendran T 21 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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HDL to mass upload Identification info for Driving licencesI want to be able to mass upload driving licence information via a HDL load. Is this possible? If so can I please have a sample .dat file so I know how to configure the …
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how to add a column for who closed incident in a reportHi, I need to add a column in a report. How to get incident closed by details in a report? Regards, MeeraMeera Saseendran T 31 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Finish tab in custom script reportSummary: Can any one help us how we can use custom script in service cloud report Content (please ensure you mask any confidential information): We have successfully abl…Santosh kumar purusottam 21 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Capacity chartHi, I need to create a capacity chart. •For incidents without a task, use the Due date to allocate the effort into the weekly intervalFor incidents with tasks, use the t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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how to fetch 3rd level of categoryHi, I need to add 3rd level category to a script for showing it in incident workspace. WHich field to choose for this? Regards, MeeraMeera Saseendran T 1 view 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 31 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 21 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 21 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 31 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 31 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…Meera Saseendran T 41 views 4 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…Meera Saseendran T 32 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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rightnow report dynamic drop downSummary: How to dynamically filter out drop-down values within a Report I have a custom object named StoreUsers with 3 columns: ID, AccountID, Name. I have setup a paren…Elias Papaioannou 101 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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How top answers widget will work for customer portalSummary: I want to enable a top answers standard widgets for the customer portal. I have enabled by writing the snippet. For this am getting some top answers. But am no…Haribabu Arigela 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Stop incidents duplicating when joining to threadsSummary: I have a basic queues report counts the volume of open incidents by queue and date. It has a drill down filter that then lists the incident in detail its ref an…spence_abcd0109uk 52 views 7 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 11 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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A report which shows incidents with latest updatedSummary: I need to create a report with incident details. The user needs to see the latest queue change happened. I can see multiple records with one incident as queue i…Meera Saseendran T 22 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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I need to extract profiles using a particular addin using reportSummary: I need to create a report for extract profiles which are using a particular addin Content (please ensure you mask any confidential information): Version (includ…Meera Saseendran T 1 view 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how to extract a report for sso and non sso profilesSummary: I need a report for finding sso profiles and non sso profiles. How to create that? Also which is the field for finding last login date for a staff account? Cont…Meera Saseendran T 42 views 2 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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AnalyticsReportResults REST API 10,000 Row LimitSummary: Hi all, Not entirely sure if this is General Technical due to APIs or Reporting & Analysis since its report based but, anyways.. We are looking to generate some…James Branston 151 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Optimizing view failed - Error running report - answers.map_prod_lvl1_id breaks itSummary: Hello, We are experiencing issues with all report using answers.map_prod_lvl1_id. Our goal is to simply display the answers created in a specific period of time…