Reporting and Analytics
Discussion List
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Email Notification Rule: Chain - Action IssueSummary Created an email chain rule that should escalate to an action rule. Rule is not escalating properly.Content Hello, I am working on creating a new email rule with…User_2025-02-03-16-45-30-713 42 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Variable as filterSummary How do I make a variable a filter option?Content Hi, We have a lot of languages supported (20+). I have team managers who want to look at a report for say wester…User_2025-02-01-07-03-13-295 80 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Linked Reports in GraphsSummary How do I edit linked reports in graphsContent Hi, There's a report in our solution which appears to have been copied with slight changes from another report offe…Joaquin Ollo 35 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Need A Report To Find Out The PR Is Pending With Whom And Its HistoryContent We are looking for some SQL query to find out the requisition is currently pending with whom and what is the history of the approval To achieve this requirement …Koteswararao Yenikepalli 51 views 1 comment 4 points Most recent by User_2025-01-30-02-57-36-931 Reporting and Analytics for SCM -
Show the number of logins and the number of incidents at the same reportSummary number of logins and incidents at the same reportContent Hi all, I am trying to display below information in the same page: Account name, number of logins, numbe…User_2025-01-29-21-00-45-554 38 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Custom report extract from Oracle Service CloudSummary Custom report extract from Oracle Service CloudContent Hi There, We have a custom report created in Oracle Right Now which is reading the data from multiple tabl…User_UDK6T 121 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service -
Search stats and clickstream actionsSummary Joining the search stats/keyword searches to clickstream action idsContent We have a requirement to breakdown the searches summary (id 208) and keyword searches …Makarand Malandkar 42 views 0 comments 0 points Most recent by Makarand Malandkar Reporting & Analytics for B2C Service -
Is it possible to search for reports by alerts?Summary Is it possible to search for reports by alert title, subject, or recipient using the Report Management tool or something similar?Content Hello, I am currently tr…User_2025-02-03-17-53-10-691 47 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691 Reporting & Analytics for B2C Service
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Time is calculating even after logging outSummary Time is calculating even after logging outContent Hi I copied the standard report "Incident web visit" and changed the filter to contact.ID and placed in contact…User_2025-02-04-18-40-04-172 26 views 0 comments 0 points Most recent by User_2025-02-04-18-40-04-172 Reporting & Analytics for B2C Service
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report and promptSummary How column prompt works within reportContent Hi All, Requirement: To show up all the territory members based on territories. I have created the report using OOTB… -
Sample report using Sales - CRM Historical Pipeline Subject AreaSummary Sample report using Sales - CRM Historical Pipeline Subject AreaContent Was trying to create a report using Sales - CRM Historical Pipeline Subject Area, without…
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Report to get the informationSummary Report DataContent Hello Team , Is it possible to create a report to get the below mentioned points 1.Tables utilized 2.Whether the report is linked to any analy…Kalpana Rathore-144228 45 views 1 comment 0 points Most recent by LuukS Reporting & Analytics for B2C Service
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Channel Options in Reporting filterSummary Channel OptionsContent In reporting Incidents.chan_id gives me many options. What is the difference between CSS E-mail & E-mail & MA E-mail?User_2025-02-03-16-53-11-440 46 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Maxed out chatsSummary Report creation for resource allocationContent We are working on resource allocation KPIs and attempting to build a maxed out chats report. To the business, "max…Edgardo Lineros-Oracle 21 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to know the Source URL of the ChatSummary i want to check what was the URL of the page from where chat was initiatedContent I have multiple instances of syndicated proactive chat and syndicated condition…Ajay Yadav-140866 43 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
R13.19A OTBI Direct Database Query Privilege ChangeSummary In R13.19A OTBI direct database query has been disabled by default. To prevent reports generating system errors, BI Administrator can modify BI privileges to rev…User720640-Oracle 59 views 0 comments 1 point Most recent by User720640-Oracle Reporting & Analytics for B2C Service -
How to export archived incidents programmatically?Content Hi, there are 3 million archived incidents in the site and we need only some of them. Some could be purged, some not. But the purge setting will delete all of th…Clemens-Christoffer Meyreiss-Oracle 77 views 10 comments 0 points Most recent by King Jack Reporting & Analytics for B2C Service
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Report suppliersContent Can someone help me ? All our suppliers are in oracle service cloud, but now i have to make a report with all our supplier and the money that we spend on custome…Dean Nieuwerf 43 views 3 comments 0 points Most recent by User_2025-01-29-21-02-48-497 Reporting & Analytics for B2C Service
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REPORT_ERROR_EXCEEDS_MAX_JOIN_SIZE despite report running quicklyContent Hi, Definition as per the attached. When I run the report in the console, it runs quickly and brings back about 300 rows. Prior to the recent 18D upgrade, callin…King Jack 215 views 4 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Formula to pull previous day solved when date filter is broader rangeSummary Pulling all open statuses while only pulling solved for the previous day or week, month, etc.Content I am pulling all open status incidents based on date filter …User_2025-02-01-08-49-49-892 39 views 7 comments 0 points Most recent by User_2025-02-01-08-49-49-892 Reporting & Analytics for B2C Service
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How to create report on Multi choice field.Summary I have bill to ship to as multi select LOV in contact address field but that field is not coming in subject area, so wanted to know how I can create report to se…User_2025-02-04-17-55-30-920 48 views 0 comments 2 points Most recent by User_2025-02-04-17-55-30-920 Reporting & Analytics for Sales
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Report Not Displaying all Community Questions or CommentsSummary Report Not Displaying all Community Questions or CommentsContent We have a report that displayed the basic Community information (see attached) that had been wor…JLFolkman 40 views 4 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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How can I get the report id of a reportSummary Can I use the custom scripts to get the report_id?Content I created an AddIn and would like to get the report ID to use it to refresh the report after running a …User_2025-07-18-03-19-20-600 61 views 6 comments 3 points Most recent by User_2025-07-18-03-19-20-600 Reporting & Analytics for B2C Service
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How to Display the Min Login for the Max DaySummary I am trying to create a report column that displays the Min Time for the Max Date?Content I am trying to create a Staff Account Login report that will show the A… -
Report Scheduling Not Working With Custom ScriptContent Hi, I need to run cron job from OSvC for particular interval of time. I created one custom report and wrote my custom code in custom script. Initialization Tab p…User_2025-02-04-06-31-46-728 99 views 13 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to set the default output formats for reportsContent We have created the reports through the BIP and for each and every report there are some default output formats ara predefined if my required output format is no…Koteswararao Yenikepalli 82 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report on incident rules that have been triggeredContent Is there a report or has anyone built a report based on a specific incident rule to see how often it has been triggered? Ideally, I'd like to have the report wor…User_2025-02-03-22-22-52-972 36 views 3 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your … -
How to count Number of incidents Created by Service mailbox and Ask a questionSummary How to count Number of incidents Created by Service mailbox and Ask a questionContent i created a report to count how many incidents Created, Edited, Solved by a…Ajay Yadav-140866 33 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Rollup Totals on Rollup HeaderContent Hi folks, I have a report with a number of columns being totaled/avg'd via rollup. The Totals show at the bottom of each rollup when it is expanded. However, I a…User_2025-02-03-17-47-45-813 35 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service