Reporting and Analytics
Discussion List
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Report on Incident Status historySummary Audit log of StatusContent Hi , I just want to create a report on the status audit log of particular incident. In its life cycle, if an incident has passed throu…Boby B Jacob 64 views 6 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Documentation on Agent Overview & Service Overview DashboardsSummary Documentation on Agent Overview & Service Overview DashboardsContent We are searching for oracle documentation on "Agent Overview" and "Service Overview" dashboa…User_2025-01-28-07-06-00-829 42 views 2 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Fetch Report Results using Custom Script of ReportContent Hi, I want to fetch the records of another report using the custom script feature of the report. Have tried the below code: Code Snippet $holidays = array(); $ar…Tushar G 91 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Incentive compensation - Recovery Amounts DashboardSummary 19D release feature - Participant Recovery Amounts Dashboard & reports on Performance and Earnings Summary Subject AreaContent Business Use Case: Attainment Rank…Harshavardhan Konathala 18 views 0 comments 0 points Most recent by Harshavardhan Konathala Reporting and Analytics for SCM -
Get relative incident information by statusSummary Get relative incident information by status at previous/present instance of timeContent Hi, I am trying to build a report that shows incidents by status at a par…Geetha Amrutha 57 views 10 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Pixel perfect PDF reportsSummary Pixel perfect PDF reportsContent We need some inputs on best practices / recommendations for developing pixel perfect PDF reports. Context: The implementation sc…Mirza Nasir Beg -Oracle 43 views 0 comments 0 points Most recent by Mirza Nasir Beg -Oracle Reporting and Analytics for SCM -
How to add filter to filter out column with values as "No Value"Summary How to add filter to filter out column with values as "No Value"Content I have a requirement, for a report, I want to filter out the records with value as "No Va…ashish bodhale 64 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Issues with Kanban reportSummary For some of the Sales users the Kanban report is not displayed corrcetlyContent Hi, We have implemented the Sales rep Kanban report to show the Sales stages for …Prakash Velamuri-143489 50 views 0 comments 0 points Most recent by Prakash Velamuri-143489 Reporting & Analytics for Sales
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Report automation to the users available in the reportSummary Report AutomationContent Hi All, I have created a report that contains users and the count of incidents they are assigned to. Now the requirement is that the cli…Boby B Jacob 45 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Is there a way to see all reports that a user is receiving?Summary Is there a way to see all reports that a user is receiving?Content Hello, One of our customers is moving on and is being replaced by a new employee. They would l…kerry walker 54 views 9 comments 1 point Most recent by Marius Stana Reporting & Analytics for Sales -
Report to only show first/last record of record groupSummary I wish to only show one record (the most recent one) of all records having same values for col1, col2Content EDIT: my example might have been confusing, so I'm a…User_2025-02-04-18-59-22-034 38 views 14 comments 0 points Most recent by User_2025-02-04-18-59-22-034 Reporting & Analytics for B2C Service
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Zero months filterSummary Zero months filterContent Good day, We have a summary report that we are trying to decipher. It was created by someone who preceded me, so I am not sure. I'm jus…kerry walker 44 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Number of public answers to a particular date in the pastSummary Number of public answers to a particular date in the pastContent Hi, is there a way to create a report for public answers to particular date in the past? For exa…Petra Mihocikova 48 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Trying to check the usages of custom fieldsContent Trying to check the usages of custom fields, i have 100+ custom fields which i want to want to clean up unused custom fields. Do we have any way through which i …Ajay Yadav-140866 32 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Keyword Search for Customer Entry FieldsSummary I'm trying to create a report where I can search only the customer entry for certain keywordsContent I'm trying to create a report where I can search a keyword f…User_2025-02-01-07-43-22-355 34 views 9 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Create new report record from a web formSummary is it possible to create a web form from which a user/guest can create a new instance of an (custom) object?Content I have created a custom object with several f…User_2025-02-04-18-59-22-034 27 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Chat Supervisor Queue Snapshot reportSummary Chat Supervisor Queue Snapshot reportContent There is a standard report Chat Supervisor Queue Snapshot. Agent cannot view the records in that report. (i.e when t…User_2025-02-03-16-53-11-440 22 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Best Practice for Quick Search ReportsContent Hi Experts, I would just like to ask or maybe can you share with me what are your Best Practices for Quick Search Reports? I am currently having issue on how can…Jepee Celorico 50 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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Staff Account Login Report - Monthly totalsContent Hello - I'm having a hard time finding/creating a report that shows every staff account that logged in by month. For example, I just want to be able to see all o…Hanna Page 39 views 4 comments 0 points Most recent by Hanna Page Reporting & Analytics for B2C Service -
Tableau reporting softwareSummary Tableau reporting softwareContent Good afternoon, Our customers have begun using Tableau reporting software and they are inquiring about how to connect to OSvC's…kerry walker 57 views 3 comments 0 points Most recent by User_2025-02-03-23-55-43-518 Reporting & Analytics for B2C Service
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Reports on engagement engineContent i recently started working with a new site, they are using EE to display chat icon on 3rd party website, do we have any Rule which indicate which EE rule redirec…Ajay Yadav-140866 17 views 1 comment 0 points Most recent by Neil-118052 Reporting & Analytics for B2C Service
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Exclude an hour from date filterContent Hi everyone, I'm fairly new to logical expressions which is probably why I'm struggling, but any help would be much appreciated! We have dashboard reports that s…User_2025-02-01-08-19-35-727 40 views 7 comments 0 points Most recent by User_2025-02-01-08-19-35-727 Reporting & Analytics for B2C Service
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Reporting on what email address an incoming query was sent toContent Hello all, I have a report to show me what email address and incoming query was sent to. I am using the following: substr(to_char(threads.mail_hdr),0+ instr(to_c…User_2025-02-01-08-44-34-192 35 views 3 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service
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Pull Another Contact ID Based on Unique Custom FieldSummary VLookup within the same tableContent Hi all, I am looking to automate a regular upload that we do which grants a contact additional access to the customer portal…James Branston 76 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
record deletion auditSummary how to find out if incident's any attachment file is deletedContent Hi there, I need to build a RightNow report to show if any file attachment in an incident is …User_2025-02-03-18-22-27-874 54 views 4 comments 1 point Most recent by User_2025-02-03-18-22-27-874 Reporting & Analytics for B2C Service
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.…User_2025-07-18-04-45-06-758 39 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Major meaning in OTBISummary Only code is avaible in Person ProfileContent Hi Team, I need your help again. We are building and Educational report and the Major information a code ("- All Pr…Alvaro Couto 43 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
ScriptingSummary Calling Scripting through ReportContent I am new to rightnow. Is it possible to call Scripting defined in Scripts through reports? Any help is greatly appreciate…PoojaK 39 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Customization on the AP invoiceSummary Customization on the AP invoiceContent Is it possible to do a customization on the AP invoice to validate certain fields and making some fields required based on…Mohammad Alhindawi 48 views 1 comment 2 points Most recent by User_2025-02-04-07-16-12-621 Reporting and Analytics for SCM