User experience
Discussion List
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List of natural accounts in OracleSummary: We would like to know and see if there is a listing of every GL Natural account that is referenced by Oracle as a system used account. Content (please ensure yo…Trixia Shane 32 views 3 comments 0 points Most recent by Thierry Lamote Supply Chain Planning and Collaboration -
User Is Kicked Out Of the Application When Schedule Query Is Selected and OGL enabledSummary: Good morning, We successfully activated it in the production environment and published two process pilot guides. However, we have encountered an issue running q…
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How to enable CTI / IVR Integration in Next Gen Helpdesk ?We would like to know about the pre-requisites and related work to enable Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) in HR helpdesk to aut…
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The transaction failed the funds check process. (XCC-675370)Is it possible to update the Text of the Check Fund Messages (Error, Warning) in Oracle Self Service Procurement? for example instead "The transaction didn't pass the fu…Hussein Al Nod 101 views 1 comment 0 points Most recent by Prakash Arumugapandian-Oracle Oracle Guided Learning
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Our Oracle Learning users are not able to enroll in more than one offering at one time.Our users can enroll in a course offering, but when they try enrolling in another offering on a different day and time, Oracle Learning blocks the second enrollment. Our…
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Category definition limit in Internal Help DeskSummary: Is there a limit to defining categories in the Internal Help Desk?
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Publish Account HierarchiesSummary: Wrongly created this question, pls advise how to delete? Thanks! Content (please ensure you mask any confidential information): Version (include the version you…
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ATO BOM explosion and behaviorSummary We have a model, option class, phantom and purchased item as a hierarchy. In this hierarchy model, option class and purchased item are enabled for planning, whil…Sreelekha P-Oracle 56 views 3 comments 0 points Most recent by Adhavan Supply Chain Planning and Collaboration
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How to disable automated email for Redwood Help DeskIs there a way to disable the below automated system email? Our requestors receive this email when an Agent responds to them within the HD request and they also receive …
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How Can we give PO Delete Rights only userSummary: How Can we give PO Delete Rights only user without job role of Procurement manager Content (please ensure you mask any confidential information): How Can we giv…manoj.kumar4 1 view 1 comment 0 points Most recent by Ramkishore Vasudevan-Oracle Oracle Guided Learning
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How can we Restrict uploading ADFDI Invoices of Invoice number Length Maximum 16 DigitsSummary: How can we Restrict uploading ADFDI Invoices of Invoice number Length Maximum 16 Digits Content (please ensure you mask any confidential information): How can w…manoj.kumar4 11 views 1 comment 0 points Most recent by Ramkishore Vasudevan-Oracle Oracle Guided Learning
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how to translate custom fields in HR Help DeskSummary: Hi All, Our client has requirement to translate custom fields on HR Help Desk. They have got 3 language packs(French, German, Dutch) and when translating the pa…
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OGL Tool Tips Accessibility and Keyboard NavigationSummary: As we continue to roll out our Talent module features, we're having our product and accessibility team test our OGL builds. They came back with these two themes…Abrahamson, John 91 views 6 comments 1 point Most recent by Sachin.Kumar-Oracle Oracle Guided Learning -
Is it expected for a Process Guide in Oracle Guided Learning to display incomplete steps?Summary: We are implementing Oracle Guided Learning (OGL) for one of our clients and configuring a process guide. While the video and step-by-step components of the guid…
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Expected behaviour for 25A "Suggest knowledge to employees when creating a Help Desk Request"When profile option ORA_HD_KM_SUGGEST_ON_CREATE is set to 'Show When Request Submitted' it asks the user if the suggested knowledge is useful and if they would like to d…
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Could migrating to Redwood potentially cause data loss in the instance or can impact configurations?One of our clients is migrating to redwood and they have serious concerns about the configuration changes and potential data loss after the migration. They are expecting…Srijita Chatterjee 11 views 1 comment 0 points Most recent by Ramkishore Vasudevan-Oracle Oracle Guided Learning
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Subscription management is not visible to Help Desk AdminsSummary: The Next Gen Help Desk Administrator can't access Subscription Management to configure standard coverages. What access is required for the Help Desk Admin to pe… -
How to setup Testing accounts for Employee UsersSummary: Currently we have "Test" employee's setup in one of our Dev Pods - but when we do a refresh from Production to another Pod, we lose our testing user accounts. I… -
How can I configure a message by Oracle Guided Learning (OGL) to display only once?Summary: How can I configure a message within Oracle Guided Learning (OGL) to display only once preventing it from reappearing upon subsequent logins? Content (please en…Srijita Chatterjee 84 views 7 comments 0 points Most recent by Ramkishore Vasudevan-Oracle Oracle Guided Learning
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How to skip a step if a section is not visible during hire actionSummary: We are planning to implement Oracle Guided Learning process for HR actions and wanted to check if anyone has implemented guided learning for Hire an employee ac…Bhardwaj Yash 81 views 7 comments 0 points Most recent by Sachin.Kumar-Oracle Oracle Guided Learning