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Hello @A K M Farid, NetSuite 2025.2 allows every NetSuite user to maintain three NetSuite sessions simultaneously. However, as of NetSuite 2026.1, this feature has been updated to enhance the security of your account. Now, a user with the Administrator role must explicitly allow multiple sessions per user on the Enable…

Thank you so much for the update @PoTsung Wu, feel free to post questions or reach out in future.

Hello @Kedalene, You can achieve this using two methods. Use the Email button (Communications tab): Click Email under the Communications tab and select the Include Statement checkbox. (30472: Ability to send an individual customer statement to a specific contact with a custom message.) Use a scheduled workflow: Create a…

Hello @PoTsung Wu, Just checking in to see if you got a chance to look at the solution I posted earlier. If you found it helpful, please consider clicking "Yes" under "Did this answer the question?". It helps others with similar issues find answers more easily and also, it contributes toward earning your Answer Accepter…

Hello @BM136, It seems like there is an issue with you CNAME or DNS, can you ensure or retry that your DNS and CNAME records are accurate as per your system. Below are some articles that can come in handy. 1016315 Set Up DNS Verification 78127 DNS Status 1015556 Email Domains (DKIM) Details Column 102929 Enter Email…

Hello @User_LXM0G, I agree with what @Tigran Shahnazaryan has to say. This could be due to some sort of customization in place. A workflow that triggers before record submit or a script that is interfering with the process. Best would be to check with Admin or Try turning off any scripts or workflows in sandbox and try…

Hello @User_DATN1, Thank you for the update. Glad you were able to resolve it. Feel free to reach out or post questions in future if needed.

Hello @User_OLEVY, The error message "Unexpected error" is commonly encountered when a field in the Criteria tab is set to All. To resolve the error: Open the affected saved search Click Edit this Search Go to Criteria subtab Remove filter with a description "is all" Once removed, add the filter again Choose between ‘Any…

Hello @User_FT7OL, I think you can try the SuiteAnswer(81555) which mentions the Scenario below : Scenario A user needs to remove the entire Sales Team from multiple Customer records. The user selects Lists > Mass Update > Mass Updates > Sales Force Automation > Remove Sales Team Member but this only allows removal of one…

Hello @CDuf, Thanks a lot this is a very thorough and detailed analysis, and I’m confident it will be extremely helpful to many users by making the key points clearer and easier to understand. I will be updating this thread if I come across any information that can add onto this.

Hello @PoTsung Wu, I agree with @Divya Unnikrishnan sometimes it might be due to Browser issues or cache. Quick checks: Click a lightbulb rating and see if it visually “sticks” (fills/highlights). Refresh the idea page and see whether your selected rating persists. Try a different browser / disable ad-blockers for that…

Hello @Tigran Shahnazaryan, Thank you so much for your insights it was really helpful. @User_DATN1 If you found it helpful, please consider clicking "Yes" under "Did this answer the question?". It helps others with similar issues find answers more easily and also, it contributes toward earning your Answer Accepter badge.

Hello @Elizabeth Vance, In the pivot, use the hierarchy controls to collapse the rows/columns: If you see a menu on the pivot choose Collapse All (or manually click the collapse icons until you’re at the top level. Once it’s collapsed the way you want, Save the workbook You can also create a Summary view which lets user…

Hello @User_T4N5G, Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

Hello @Wishal44, Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

Hello @Elizabeth Vance, Thanks for initiating this conversation. Hello everyone! We’d really appreciate it if you could share your thoughts and experiences to support a fellow member. Your input is valuable and much appreciated!

Hello @Wishal44, You can do the following based on your scenario : Multiple Scheduled Script deployments(for the same script) so more than one order can run in parallel.(Do not specify deployment IDs while submitting task let Netsuite choose the one that's available using simple routing or round-robin) Parallel execution…

Hello @User_T4N5G, as per the SuiteAnswer : 70234 Permissions Requiring Two-Factor Authentication (2FA). If a role is already designated as a SAML Single Sign-on (SSO) role, the 2FA requirement is ignored. The requirement for SAML SSO authentication takes precedence. So if an SSO-only role is not considered 2FA-required by…

Hello @Wishal44, This can be handled either entirely in script, or with a workflow + script combination. In general, workflows are fine for body-field change tracking, but they are weaker for line-level changes. A User Event script that compares oldRecord vs. newRecord provides the most flexibility and accuracy. User Event…

Hello @User_X5Z7Q, Try this in Sandbox (safer) and use an elimination approach to pinpoint which customization is generating the “numbers only” pop‑up. Steps to narrow it down Reproduce the issue in Sandbox Open an Estimate and confirm you can trigger the pop‑up consistently. Switch to a Standard Estimate form Edit the…

Hello @User_X5Z7Q, Following up to see if you’ve had a chance to review the comment I shared earlier. Let me know if you need anything from me.

Hello @Amy C., There are cases when a Subsidiary uses "Per-Line Taxes on Transactions" which by default uses the line-level Tax Rate (field ID: taxrate1). However, there are Subsidiaries that use Tax Rate on the Main Line instead which has the field ID: taxrate. A problem occurs when the Subsidiary is using the taxrate1…

Hello @kariingvaldson, Following up to see if you’ve had a chance to review the comment I shared earlier. Let me know if you need anything from me.

Hello @CDuf, sorry for the delay, here's what I could find : Main technical reasons that Sandboxes are slower than Production Accounts: Shared resources and priority NetSuite hosts sandboxes on multi-tenant infrastructure that is lower priority than production, so CPU, memory, and DB resources are more contended, which…

Hello @kariingvaldson, The system@sent ‑via.netsuite.com address is typically part of how NetSuite sends transaction emails and captures customer replies back onto the transaction record. Because the message is sent through NetSuite infrastructure, Gmail (and some providers) may display “via sent‑via.netsuite.com” when…

Hello @User_UKVYN, Hello, everyone! We invite you to join the conversation and share your valuable insights with us. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and…

Hello @User_X5Z7Q, the Customer field on an Estimate is a list/record selector. In standard NetSuite you can type a name to search and select. The ‘numbers only’ pop-up isn’t typical and usually indicates a custom validation (client script/workflow) or a custom field on the form. Since it allows the customer to populate…

Hola @Javier Mata, Esto se debe a las restricciones de empleado en el rol de ventas. Cuando un rol está limitado a Propio y Subordinado, NetSuite bloquea la visibilidad de las órdenes de compra, a menos que la OC esté vinculada a un registro al que ya tengan acceso (o que se les haya asignado). Para resolver esto,…

Hello @CDuf, sorry for the delay and Thank you for your patience I am working on this and will get back to you with an update shortly.

Hello @Mariela S., Just checking in to see if you got a chance to look at the comment I posted earlier. If you found it helpful, please consider clicking "Yes" under "Did this answer the question?". It helps others with similar issues find answers more easily and also, it contributes toward earning your Answer Accepter…